Service Request Ticket

Service Request Information

CONTACT	Name	Stalley, Jackson	Date	Jul 19, 2011 02:09 PM
	Department	Library & Media Services	Phone	88894
	Location		Email	stalleyj@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20070162 (opens in a new window)	Bldg/Room	OFF
	Service Tag		Description	OptiPlex 745 Small Form Factor, 2.13GHz,2M,1066FSB
	Serial No.	87GBBD1	Location	PDR
	CPU	Intel Core 2 Duo E6400(2.13GHz, 2M, 1066MHz FSB)
	OS	Unknown	Software	MS Office Pro 2007 installed as Office Pro 2003 from P0062550, FileMaker Pro 11 from P0082550, Adobe Design Prem CS5.5 WIN from P0083671
	Wired NIC	00:1A:A0:53:02:4E

TECHS	Submitted by	Nicole Crane	Contact	ncrane10@wou.edu	88010
	Primary Technician		Contact	nhigginbotham09@wou.edu	88925

Entered by	Date	Memo
Nathan Higginbotham			Email Public
Entered by	Date	Memo
Nathan Higginbotham	Jul 19, 2011 02:54 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Nathan Higginbotham	Jul 19, 2011 02:54 PM	Task reassigned to Nathan Higginbotham.	Add Attachment
Nathan Higginbotham	Jul 19, 2011 02:54 PM	Dave reconfigured the domain controllers to fix the connections.	Add Attachment
Nathan Higginbotham	Jul 19, 2011 02:39 PM	firefly.wou.edu, easyproxy drive device could not be found error.	Add Attachment
Nicole Crane	Jul 19, 2011 02:10 PM	This is also happening to Camila Gabaldon on her computer	Add Attachment
Nicole Crane	Jul 19, 2011 02:09 PM	The network drives in the library are not working. When they try to connect to easy proxy and wou website it says an error occured. They have turned the computer off and then back on and it still wont connect. This just started within the last hour.	Add Attachment