Service Request Ticket

Service Request Information

CONTACT	Name	Hilterbrand, Lori	Date	Jul 22, 2011 01:29 PM
	Department	Library & Media Services	Phone	88441
	Location		Email	hilterbl@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20101437 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag		Description	Dell OptiPlex 990 SFF Core i5-2400, 3.1GHz,6M,TV-x
	Serial No.	44WVJQ1	Location	PDR
	CPU	Intel Core i5-2400(3.1GHz,6M,TV-x)
	OS	Unknown	Software	MS Office Pro Plus 2010 from P0080959, Adobe Acrobat Pro 10 WIN from P0081871, TRANSFERRED to new CPU W#20141167 SR59584 MAR2016:Photoshop Extended CS5 WIN from P0081871 and Adobe Acrobat DC (Pro)subscription from XXXX2015004716 serialized desktop NOV2015;
	Wired NIC	78:2B:CB:A6:3F:2E

TECHS	Submitted by	Teresa Hutchinson	Contact	hutchinsont@wou.edu	88010
	Primary Technician		Contact	goodeld@wou.edu	88122

Entered by	Date	Memo
Dale Goodell			Email Public
Entered by	Date	Memo
Dale Goodell	Jul 18, 2014 09:07 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
Tricia Flaherty	Jul 17, 2012 11:59 AM	Dale, Do they still have W#20070157? is this really still pending task? Tricia	Add Attachment
Tricia Flaherty	Sep 28, 2011 02:08 PM	install additional software Purchased by Hamersly Library: Adobe Acrobat Pro 10 WIN and Photoshop Extended CS5 WIN from P0071871 both are on T: Drive	Add Attachment
Dale Goodell	Aug 08, 2011 09:14 AM	WOU number noted for static IP address.	Add Attachment
Teresa Hutchinson	Jul 22, 2011 01:29 PM	This will be located on the back counter of ITC 008 with a GFA setup form.	Add Attachment