Service Request Ticket

Service Request Information

CONTACT	Name	Hilterbrand, Lori	Date	Jul 25, 2011 08:03 AM
	Department	Library & Media Services	Phone	88441
	Location		Email	hilterbl@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Printer	Edit WOU #	20100785 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag		Description	Xerox Phaser 8860 DN Color Laser Printer #8860/DN
	Serial No.	HAV504547	Location	PDR
	Model	P8860/DN	Hostname	apsc1.wou.edu
	Notes	140.211.64.16 Metered Pin:3011 PAGEPACK	Ink/Toner Refill	Black:108R00800 Blue:108R00797 Yellow:108R00799 Magenta:108R00798
	Wired NIC	00:00:AA:D6:51:86

TECHS	Submitted by	Nicole Crane	Contact	ncrane10@wou.edu	88010
	Primary Technician		Contact	wehnera@wou.edu	88624

Entered by	Date	Memo
Adam Wehner			Email Public
Entered by	Date	Memo
Adam Wehner	Jul 29, 2011 01:39 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Adam Wehner	Jul 29, 2011 01:39 PM	I had to unclog the print "q" and also restart pcounter. The printers are back up and running now.	Add Attachment
Teresa Hutchinson	Jul 29, 2011 08:21 AM	**This is an outgoing email** Hi Lori, We were just emailing you regarding a service request that we have for you. (#43606) Two printers are not responding to print jobs. Thanks for your patience and we will help with this as soon as possible. Thanks! Teresa	Add Attachment Public
Brian Berkley	Jul 25, 2011 08:39 AM	Task reassigned to Adam Wehner.	Add Attachment
Nicole Crane	Jul 25, 2011 08:03 AM	**This is an email** Our HLRefWest & HLColorWest printers are not receiving or printing any jobs at this time. Nothing seems to be backed up in the queues, but nothing prints and no print credits are expended when jobs are sent to these printers. WOU numbers are 20100785 and 20100786, however it's most likely the networking rather than the printers. Thanks,	Add Attachment