Service Request Ticket

Service Request Information

CONTACT	Name	Kauffman, Brian	Date	Jul 25, 2011 11:51 AM
	Department	Western Community Policing Institute	Phone	14008
	Location		Email	kauffmab@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Laptop	Edit WOU #	20080855 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag		Description	Dell XPS M1330 laptop, 2.5GHz/800MHz FSB/6MB
	Serial No.	D3M5GJ1	Location	PDR
	CPU	Intel Core 2 Duo T9300(2.5GHz/800Mhz/6ML2cache)
	OS		Software	Roxio Creator DE 10, MS Office Pro Plus 2007 from P0069559 installed as Office Pro 2003
	Wired NIC	00:23:AE:1A:EC:35
	Wireless NIC	00:21:5C:52:B0:5F
	Bluetooth NIC	00:22:69:C5:3E:CD

TECHS	Submitted by	Emily Kavanagh	Contact	ekavanagh08@wou.edu	88925
	Primary Technician		Contact	bberkley@wou.edu	88955

Entered by	Date	Memo
Brian Berkley			Email Public
Entered by	Date	Memo
Brian Berkley	Jul 28, 2011 11:13 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
Brian Berkley	Jul 28, 2011 11:13 AM	I fixed it and gave it back on Tuesday or Monday.	Add Attachment
Nathan Higginbotham	Jul 27, 2011 10:08 AM	Task reassigned to Brian Berkley.	Add Attachment
Nathan Higginbotham	Jul 27, 2011 10:08 AM	did you fix this computer?	Add Attachment
Gabriel Thrash	Jul 27, 2011 09:46 AM	Task reassigned to UCS Tech.	Add Attachment
Gabriel Thrash	Jul 27, 2011 09:46 AM	asked the front desk and no laptop has been dropped off.	Add Attachment
Emily Kavanagh	Jul 25, 2011 12:03 PM	503-689-0420	Add Attachment
Emily Kavanagh	Jul 25, 2011 11:51 AM	Brian has a laptop acting up. The screen is upside down and backwards. It also says that it is looking for malwear protection. He thinks it may have a virus. He is taking off so he is dropping the laptop off here soon.	Add Attachment