Service Request Ticket - # 43617

Service Request Information

CONTACT Name Ciancetta, Matthew   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Jul 25, 2011 02:00 PM
Department Natural Science Division Phone 88829
Location Email ciancetm@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
TECHS Submitted by Tricia Flaherty Contact flahert@wou.edu 88925
Primary Technician Contact goodeld@wou.edu 88122

Tracking

Entered by Date Memo
Dale Goodell
Email

Public
Entered by Date Memo
Dale Goodell Sep 19, 2011 11:15 AM 
Status changed from (1) Pending to (5) Completed
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Dale Goodell Sep 19, 2011 11:15 AM 
Status changed from (4) On Hold to (1) Pending
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Dale Goodell Sep 19, 2011 11:15 AM 
Task completed.  Login now works and I have mapped
his network drives and installed his network printers.
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Dale Goodell Jul 28, 2011 01:05 PM 
Status changed from (1) Pending to (4) On Hold
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Dale Goodell Jul 28, 2011 01:05 PM 
Status changed from (4) On Hold to (1) Pending
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Dale Goodell Jul 28, 2011 01:05 PM 
He can't login to his MASH login and can't change
his password through Account Lookup.  Suspect that
his hire/start date hasn't occurred yet (9/15). 
He will check with HR for now, and I will
follow-up with him in August/September when he
comes back to campus.  He doesn't need either
machine until then.
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Dale Goodell Jul 28, 2011 12:58 PM 
Status changed from (2) Scheduled to (4) On Hold
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Dale Goodell Jul 27, 2011 03:37 PM 
Status changed from (1) Pending to (2) Scheduled
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Dale Goodell Jul 27, 2011 03:37 PM 
Both machines are ready to deliver.  Delivery
scheduled for Thursday, 7/29, 10:30 am.
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Dale Goodell Jul 26, 2011 08:52 AM 
All applications will be installed on both Macs. 
Only Fathom and Maple will be accessed via the
terminal server.
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Dale Goodell Jul 26, 2011 08:26 AM 
Task reassigned to Dale Goodell.
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Tricia Flaherty Jul 25, 2011 02:21 PM 
He is on campus for sure today and tomorrow and 
by arrangement the rest of the week
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Tricia Flaherty Jul 25, 2011 02:21 PM 
Task reassigned to New Equip. Setup.
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Tricia Flaherty Jul 25, 2011 02:21 PM 


                 
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Tricia Flaherty
Jul 25, 2011  02:13 PM






Priority changed from (3) Priority to (2) High Priority.


                 
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Tricia Flaherty
Jul 25, 2011  02:12 PM






He says the best way to reach him is his personal 
cell#(530)228-0784  he is assigned to MNB125 
(used to be Klay Kruczek's office ext 8-8829) 
there is a PC station in that room with a note of 
where to move in MNB temporarily.  It will need 
to be re-setup in the FALL for an adjunct in 
Maaske talk with new Admin asst in MAth Sharon 
Price for more details on the old station move


                 
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Tricia Flaherty
Jul 25, 2011  02:00 PM






This equipment will be on counter in front of my 
desk with new equip setup forms
He is getting a MAC desktop W#20101388[Edit Inv] and Mac 
laptop W#20101391[Edit Inv] with a large set of software 
listed below:
T:\Adobe Acrobat\Acrobat10Pro\AcrobatPro10MAC
T:\Adobe Dreamweaver\DreamweaverCS5_5
\DreamweaverCS5_5_MAC
T:\Geometer's Sketchpad\Geometer's Sketchpad 5
T:\TinkerPlots\TinkerPlots_2
T:\5. Mac Software\Apple iWorks\iWork '09
Please show him how to access from Terminal 
server the following Math software:
Fathom and Maple 15


                 
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