Service Request Ticket - # 43625

Service Request Ticket - # 43625

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Service Request Information

CONTACT	Name	Bolen, Kathy	Date	Jul 26, 2011 09:19 AM
	Department	Human Resources	Phone	88552
	Location		Email	bolenk@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Printer	Edit WOU #	20090375 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag		Description	Epson WorkForce 30 Color Printer #C11CA19201
	Serial No.	KMQK053089	Location	PDR
	Model	WorkForce 30	Hostname
	Notes	Disks are on T:	Ink/Toner Refill

TECHS	Submitted by	Nicole Crane	Contact	ncrane10@wou.edu	88010
	Primary Technician		Contact	hutchinsont@wou.edu	88010

Tracking

Entered by	Date	Memo
Teresa Hutchinson			Email Public
Entered by	Date	Memo
Teresa Hutchinson	Aug 23, 2011 10:13 AM	Task reassigned to Teresa Hutchinson.	Add Attachment
Teresa Hutchinson	Aug 23, 2011 10:13 AM	Status changed from (7) Waiting for Contact to (5) Completed	Add Attachment
Teresa Hutchinson	Aug 23, 2011 10:13 AM	**This is an email** Resolved. Thanks, Teresa! Kathy Bolen 503-838-8656 Ext. 8-8656	Add Attachment
Teresa Hutchinson	Aug 23, 2011 10:02 AM	**This is an outgoing email** Hi Kathy, We were just checking in with you regarding a service request that we have for you. (#43625) Description: One printer that prints ID cards at info desk needs new part. We were wondering if this has been resolved for you or if we can still be of assistance with this. If so, just let us know, we'll be happy to help. Thanks! Teresa	Add Attachment Public
Nathan Higginbotham	Aug 03, 2011 11:54 AM	Task reassigned to UCS Tech.	Add Attachment
Nathan Higginbotham	Aug 03, 2011 11:54 AM	Task reassigned to UCS Tech.	Add Attachment
Nathan Higginbotham	Aug 03, 2011 11:54 AM	let her know how to clean the heads of the printer. Also getting new ink in and will try it from there.	Add Attachment
Nathan Higginbotham	Aug 02, 2011 02:47 PM	Task reassigned to Nathan Higginbotham.	Add Attachment
Nathan Higginbotham	Aug 02, 2011 02:46 PM	the department will have to pay for the ink.	Add Attachment
Nathan Higginbotham	Aug 02, 2011 01:52 PM	she needs to buy a new ink cartridge for the printer. It is running too much ink out.	Add Attachment
Teresa Hutchinson	Aug 01, 2011 09:01 AM	Task reassigned to UCS Tech.	Add Attachment
Teresa Hutchinson	Aug 01, 2011 09:01 AM	**This is an email** Thanks for the update, Teresa. I'm just afraid that if we need to order a part that we won't have it by New Student Week. We aren't using this printer right now, but we will need it by 9/18. Could someone else help? It's not a "special" printer...just a cheap Epson. Kathy Bolen 503-838-8656 Ext. 8-8656	Add Attachment
Teresa Hutchinson	Aug 01, 2011 07:30 AM	**This is an outgoing email** Hi Kathy, We were just emailing you regarding a service request that we have for you. (#43625) One printer that prints ID cards at info desk needs new part. Just wanted to give you an update that Adam is out the first part of this week until Thursday. Thanks for your patience and we will help with this as soon as possible. Thanks! Teresa	Add Attachment Public
Nicole Crane	Jul 29, 2011 09:32 AM	She called to check on the request to see if a part is going to need to be ordered? Please contact her.	Add Attachment
Brian Berkley	Jul 26, 2011 10:44 AM	Task reassigned to Adam Wehner.	Add Attachment
Brian Berkley	Jul 26, 2011 10:44 AM	Priority changed from (3) Priority to (1) Highest Priority.	Add Attachment
Nicole Crane	Jul 26, 2011 09:19 AM	This is one of the printers that Werner uses to print I.D. cards. It is flashing the second and third light. She looked up what that meant and it says "service part".	Add Attachment