Service Request Ticket

Service Request Information

CONTACT	Name	Artman, Margaret	Date	Jul 26, 2011 02:24 PM
	Department	Humanities Division	Phone	89697
	Location		Email	artmanm@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Laptop	Edit WOU #	20091428 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag		Description	Dell Latitude E6410 2.66GHz, 1066MHz 4M L2 Cache
	Serial No.	2R2G0M1	Location	PDR
	CPU	Intel Core i7-620M(2.66GHz, 1066MHz, 4ML2)
	OS	Windows 7 Pro, 64 bit	Software	MS Office Pro Plus 2010 installed as 2007 from P0075408
	Wired NIC	00:26:B9:D7:EB:E5
	Wireless NIC	00:23:14:8D:FA:38
	Bluetooth NIC	F0:7B:CB:A8:46:B9

TECHS	Submitted by	Emily Kavanagh	Contact	ekavanagh08@wou.edu	88925
	Primary Technician		Contact	agandara09@wou.edu	88925

Entered by	Date	Memo
Andrew Gandara			Email Public
Entered by	Date	Memo
Andrew Gandara	Jul 28, 2011 03:09 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Andrew Gandara	Jul 28, 2011 03:09 PM	Didn't have a webcam...	Add Attachment
Nathan Higginbotham	Jul 28, 2011 02:22 PM	Task reassigned to Andrew Gandara.	Add Attachment
Nathan Higginbotham	Jul 28, 2011 09:35 AM	Task reassigned to Nathan Higginbotham.	Add Attachment
Nathan Higginbotham	Jul 27, 2011 04:38 PM	She will be in after 2:30 tomorrow. I am having problems finding the webcam software.	Add Attachment
Gabriel Thrash	Jul 27, 2011 11:03 AM	Task reassigned to UCS Tech.	Add Attachment
Gabriel Thrash	Jul 27, 2011 09:44 AM	called and left vmail.	Add Attachment
Emily Kavanagh	Jul 26, 2011 02:24 PM	Margaret has laptop 20091428 and says that it looks like it should have a camera on it but cannot find the software to access it. 89491 Leave voice mail	Add Attachment