Service Request Ticket

Service Request Information

CONTACT	Name	Student, Student	Date	Jul 26, 2011 04:48 PM
	Department		Phone	88925
	Location		Email

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20080313 (opens in a new window)	Bldg/Room	OFF
	Service Tag		Description	Mac Pro, 2.8GHZ Quad Core Intel Xeon #Z0EM
	Serial No.	G88343TDXYL	Location	PDR
	CPU	One 2.8GHz Quad-Core Intel Xeon
	OS	Unknown	Software	Mac OS X v10.5 Leopard (includes Time Machine, Quick Look, Spaces, Spotlight, Dashboard, Mail, iChat, Safari, Address Book, QuickTime, iCal, DVD Player, Photo Booth, Front Row, Xcode Developer Tools), iLife ¿08 (includes iTunes, iPhoto, iMovie, iDVD, iWeb, and GarageBand), Apple Logic Express, MS Office 2008 for MAC from P0067422
	Wired NIC	00:1F:5B:3B:2E:50
	Bluetooth NIC	00:22:41:CD:1A:DD

TECHS	Submitted by	Emily Kavanagh	Contact	ekavanagh08@wou.edu	88925
	Primary Technician		Contact	agandara09@wou.edu	88925

Entered by	Date	Memo
Andrew Gandara			Email Public
Entered by	Date	Memo
Andrew Gandara	Aug 01, 2011 11:50 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
Andrew Gandara	Aug 01, 2011 11:50 AM	Updated all software and dropped off the mac.	Add Attachment
Nathan Higginbotham	Aug 01, 2011 11:20 AM	Task reassigned to Andrew Gandara.	Add Attachment
Nathan Higginbotham	Aug 01, 2011 11:20 AM	software has been installed.	Add Attachment
Andrew Gandara	Jul 28, 2011 03:19 PM	Task reassigned to Nathan Higginbotham.	Add Attachment
Andrew Gandara	Jul 27, 2011 10:42 AM	Task reassigned to Andrew Gandara.	Add Attachment
Andrew Gandara	Jul 27, 2011 10:42 AM	Picked up computer. Reimaging.	Add Attachment
Emily Kavanagh	Jul 26, 2011 04:48 PM	The recording MAC in Smith Hall needs it's OS reinstalled. It has a white screen and a ? on the screen	Add Attachment