Service Request Ticket

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Service Request Information

CONTACT	Name	Flesch, Breeann	Date	Jul 26, 2011 04:56 PM
	Department	Computer Science Division	Phone	89489
	Location		Email	fleschb@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Laptop	Edit WOU #	20101392 (opens in a new window)	Bldg/Room	ITC 003
	Service Tag		Description	Apple MacBook Pro 13-inch, 2.3GHz Dual-Core Intel Core i5 #Z0LY
	Serial No.	C02FW292DH2L	Location	PDR
	CPU	Intel Core i5(2.3GHz dual-core, 3MB L3)
	OS	MAC OS X 10.6 (Snow Leopard)	Software	Shipped with OS 10.6 but eligible for free upgrade to 10.7, Microsoft Office for Mac 2011 license from P0080905, Mathamatica Pro v8 from VISA2010002589, iWork 9.0.3 from P0080901(bundled with laptop), Adobe Acrobat Pro 10 MAC from P0084592, Geometer's Sketchpad 5 from VISA2011002927, Camtasia for MAC v2.10.2 from VISA2014004631
	Wired NIC	C8:2A:14:46:54:64
	Wireless NIC	E4:CE:8F:33:1C:0C
	Bluetooth NIC	E4:CE:8F:33:1C:0D

TECHS	Submitted by	Whitney Allies	Contact	wallies09@wou.edu	88925
	Primary Technician		Contact	goodeld@wou.edu	88122

Tracking

Entered by	Date	Memo
Dale Goodell			Email Public
Entered by	Date	Memo
Dale Goodell	Sep 09, 2011 11:28 AM	Status changed from (6) Ready to Deliver to (5) Completed	Add Attachment
Dale Goodell	Sep 06, 2011 04:29 PM	Status changed from (1) Pending to (6) Ready to Deliver	Add Attachment
Dale Goodell	Sep 06, 2011 04:16 PM	Mathematica registered to username fleschb@wou.edu, password fleschb@wou.edu.	Add Attachment
Dale Goodell	Sep 06, 2011 10:54 AM	Task reassigned to Dale Goodell.	Add Attachment
Brian Berkley	Sep 02, 2011 01:58 PM	Task reassigned to New Equip. Setup.	Add Attachment
Laven Voth	Sep 01, 2011 04:41 PM	Task reassigned to UCS Tech.	Add Attachment
Laven Voth	Sep 01, 2011 04:24 PM	Task reassigned to Laven Voth.	Add Attachment
Teresa Hutchinson	Sep 01, 2011 01:57 PM	Task reassigned to UCS Tech.	Add Attachment
Tricia Flaherty	Aug 31, 2011 07:35 PM	Task reassigned to New Equip. Setup.	Add Attachment
Tricia Flaherty	Aug 31, 2011 07:35 PM	Priority changed from (3) Priority to (2) High Priority.	Add Attachment
Tricia Flaherty	Aug 31, 2011 07:35 PM	This will be on the shelf between restroom and my desk with New Equip Setup form please not that she would prefer to be contacted at cell# below or email and that this machine has addt'l software as well as eligible for free upgrade 10.7	Add Attachment
Tricia Flaherty	Aug 31, 2011 07:26 PM	Contact changed from Tricia Flaherty to Breeann Tonnsen Flesch.	Add Attachment
Tricia Flaherty	Aug 31, 2011 07:26 PM	I got a Call from Breeann Flsech, she is reporting that her room location is MNB 126 not sure if the one listed above is correct. She has given a cell phone #(720) 253-7896 for Contact	Add Attachment
Whitney Allies	Jul 26, 2011 04:56 PM	Breeann Flesch is not in the contact list yet. The Macbook is located on the bottom shelf in the inventory area. With there is Wolfram Mathematica8 software.	Add Attachment