Service Request Ticket

Service Request Information

CONTACT	Name	Schaumburg, Ashley	Date	Jul 27, 2011 08:43 AM
	Department	Business Services	Phone	88361
	Location		Email	schaumburga@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20080859 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag		Description	Dell OptiPlex 755, 3.0GHz, 6M, VT, 1333MHz FSB
	Serial No.	FZ2RLJ1	Location	PDR
	CPU	Intel Core 2 Duo E8400(3.0GHz, 6M, VT,1333MHz FSB)
	OS	Unknown	Software	Windows Vista downgraded to WIN XP PRo SP2, MS Office Pro Plus 2007 from P0069666 installed as Office Pro 2003, Adobe Dreamweaver CS4 for WIN from P0072267
	Wired NIC	00:21:70:58:81:87

TECHS	Submitted by	Nicole Crane	Contact	ncrane10@wou.edu	88010
	Primary Technician		Contact	agandara09@wou.edu	88925

Entered by	Date	Memo
Andrew Gandara			Email Public
Entered by	Date	Memo
Andrew Gandara	Jul 27, 2011 10:17 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
Andrew Gandara	Jul 27, 2011 10:17 AM	Fixed gmail and outlook sync.	Add Attachment
Nathan Higginbotham	Jul 27, 2011 10:07 AM	Task reassigned to Andrew Gandara.	Add Attachment
Nicole Crane	Jul 27, 2011 08:43 AM	Browser: OUtlook and firefox	Add Attachment Public
Nicole Crane	Jul 27, 2011 08:43 AM	She has her Google mail through outlook but yesterday her email stopped working. She cannot send emails through Google. She tried using firefox instead and she was receiving emails..but then she tried to send one through firefox and it stopped everything. Error message: Her connect is interrupted	Add Attachment