Service Request Ticket

Service Request Information

CONTACT	Name	Cuthbertson, Laurel	Date	Jul 28, 2011 08:51 AM
	Department	The Research Institute	Phone	88789
	Location		Email	cuthberl@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20081016 (opens in a new window)	Bldg/Room	OFF
	Service Tag		Description	Dell OptiPlex 760 SFF, 3.0GHz, 6M, 1333MHz FSB
	Serial No.	JCZ6TJ1	Location	PDR
	CPU	Intel Core 2 Duo E8400(3.0GHz, 6M, VT,1333MHz FSB)
	OS	Unknown	Software	Windows Vista Bus downgraded to WIN XP Pro SP3, Microsoft Office 2007 Pro Plus license from P0070326, SPSS-PASW Statistics Base 17.0 and Custom Tables 17.0 from P0071702, CorelDraw 10 from old TRI license, NVivo v9 from P0084786
	Wired NIC	00:24:E8:0D:B2:30

TECHS	Submitted by	Teresa Hutchinson	Contact	hutchinsont@wou.edu	88010
	Primary Technician		Contact	nhigginbotham09@wou.edu	88925

Entered by	Date	Memo
Nathan Higginbotham			Email Public
Entered by	Date	Memo
Nathan Higginbotham	Jul 28, 2011 11:53 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
Nathan Higginbotham	Jul 28, 2011 11:53 AM	Removed the virus.	Add Attachment
Teresa Hutchinson	Jul 28, 2011 10:15 AM	Laurel called back and asked about the status. I talked to Nathan H and he and Andrew are headed out now to see her.	Add Attachment
Nathan Higginbotham	Jul 28, 2011 09:37 AM	Task reassigned to Nathan Higginbotham.	Add Attachment
Teresa Hutchinson	Jul 28, 2011 08:51 AM	W#20081016 - Laurel has a virus on her machine. She is temporarily located in Maaske Rm 227. She is not able to do any work and would like help asap. She said she left a message for Brian B but I shared with her that he is in late today and that I would create a ticket and note it as a priority since she can't work at all. She will be available anytime this morning.	Add Attachment