Service Request Ticket

Service Request Information

CONTACT	Name	Morihara, Bonnie	Date	Jul 29, 2011 04:28 PM
	Department	The Research Institute	Phone	88413
	Location		Email	moriharb@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20070446 (opens in a new window)	Bldg/Room	OFF
	Service Tag		Description	Dell Optiplex 745, 2.13GHz, 2M, 1066MHz FSB
	Serial No.	2VC61F1	Location	PDR
	CPU	Intel Core 2 Duo E6400(2.13GHz, 2M, 1066MHz FSB)
	OS	Unknown	Software	Win 7 Pro upgrade from P0082235 (orig>Windows downgraded to XP Pro sp2), Office from TRI site license
	Wired NIC	00:1A:A0:6F:A0:70

TECHS	Submitted by	Joshua Johnson	Contact	jjohnson09@wou.edu	88925
	Primary Technician		Contact

Entered by	Date	Memo
Self Resolved			Email Public
Entered by	Date	Memo
Joshua Johnson	Aug 04, 2011 09:59 AM	Task reassigned to Self Resolved.	Add Attachment
Joshua Johnson	Aug 04, 2011 09:59 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
Brian Berkley	Aug 01, 2011 12:12 PM	Task reassigned to Ron Swartzendruber.	Add Attachment
Teresa Hutchinson	Aug 01, 2011 07:25 AM	**This is an outgoing email** Hi Bonnie, We were just emailing you regarding a service request that we have for you. (#43667) Not able to update your webpage's. Thanks for your patience and we will help with this as soon as possible. Thanks, Teresa Hutchinson	Add Attachment Public
Tricia Flaherty	Jul 29, 2011 04:56 PM	Task reassigned to UCS Tech.	Add Attachment
Joshua Johnson	Jul 29, 2011 04:28 PM	Bonnie is not able to make changes to her webpages that she manages. She is not able to get into the drives to make the changes. she is able to access the X-drive but not the r,s,t and O drives. she has been able to get into these before to update the pages. Roxanna Marvin is also having the same issues. 88413 Makse 205 moriharb@wou.edu	Add Attachment