Service Request Ticket

Service Request Information

CONTACT	Name	Johnson, Brian	Date	Aug 01, 2011 10:10 AM
	Department	The Research Institute	Phone	88797
	Location		Email	johnsnb@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20101240 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag		Description	Dell OptiPlex 790 Minitower i7 2600(3.4GHz, 8M)
	Serial No.	75QQHQ1	Location	PDR
	CPU	Intel Core i7-2600(3.4GHz, 8M)
	OS	Unknown	Software	Microsoft Office Pro Plus 2010 from P0080585 installed as Office 2007 Pro Plus, SPSS Statistics Standard v.20 from P0084223(renewal 4-2013 on P0088910)latest renewal on P0096849 MAR2015(eligible for v21or23)
	Wired NIC	78:2B:CB:A1:36:29

TECHS	Submitted by	Teresa Hutchinson	Contact	hutchinsont@wou.edu	88010
	Primary Technician		Contact	goodeld@wou.edu	88122

Entered by	Date	Memo
Dale Goodell			Email Public
Entered by	Date	Memo
Dale Goodell	Apr 17, 2012 10:14 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
Megan Thibeault	Mar 26, 2012 02:09 PM	**This is an email** Hello Brian, We were just following up with you regarding a service request ticket that we have still open for you. (#43672) Description: New computer needs SPSS loaded on it as well as speakers not working and getting an error with emails. We were wondering if this has been resolved for you or if we can still be assistance with this. If so, just let us know, we'll be happy to help. Thanks, Megan Eichler	Add Attachment
Brian Berkley	Aug 01, 2011 10:54 AM	Task reassigned to Dale Goodell.	Add Attachment
Teresa Hutchinson	Aug 01, 2011 10:11 AM	Two other minor issues. Setup initially speakers worked and they are not working. Second issue is with the email switchover and now is getting an error message. He would like to backup before switch up.	Add Attachment
Teresa Hutchinson	Aug 01, 2011 10:10 AM	Brian Johnson got a new computer and needs SPSS loaded on to it. He is currently in Maaske Rm 211. He used to have it on his old computer. He is available today until noon.	Add Attachment