Service Request Ticket - # 43675

Service Request Information

CONTACT Name Neideigh (Beahm), Crystal   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Aug 01, 2011 10:50 AM
Department Student Health & Counseling Center Phone 88313
Location Email beahmc@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20050315[Edit Inv] (opens in a new window) Bldg/Room OFF
Service Tag Description OptiPlex GX620 SFF, Pentium 4, 3.2GHz, 2M, 800MHz
Serial No. HZ5R981 Location PDR

CPU Pentium 4-3.2GHz


OS Unknown Software MS Office Pro 2003 from P0054329, Dragon Naturally Speaking Medical v8.0 (UPGRADE) #A789A-RC8-8.0 from P0056567 upgraded to Dragon NatSpking Medical v10 from P0069627

Wired NIC 00:12:3F:97:16:C3

TECHS Submitted by Nicole Crane Contact ncrane10@wou.edu 88010
Primary Technician Contact agandara09@wou.edu 88925

Tracking

Entered by Date Memo
Andrew Gandara
Email

Public
Entered by Date Memo
Andrew Gandara Aug 01, 2011 04:10 PM 
Task reassigned to Andrew Gandara.
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Andrew Gandara Aug 01, 2011 04:10 PM 
Task reassigned to Andrew Gandara.
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Andrew Gandara Aug 01, 2011 04:10 PM 
Program was conflicting with those buttons.
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Andrew Gandara Aug 01, 2011 03:10 PM 
Tried other keyboards and still didn't work.
Drivers were all up to date.
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Andrew Gandara Aug 01, 2011 01:11 PM 
At lunch from 1-2. Will call her later
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Nicole Crane Aug 01, 2011 10:50 AM 
Gabe has been working with them. 
Her numbers work on the keyboard but the / * + - 
keys do not work now.
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