Service Request Ticket - # 43694

Service Request Information

CONTACT Name Student, Student   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Aug 02, 2011 09:14 AM
Department Phone 88925
Location Email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20101162[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag Description Dell OptiPlex 960 SFF, 3.0GHz,6M,1333MHz FSB
Serial No. p55LSFQ1 Location PDR

CPU Intel Core 2 Duo E8400(3.0GHz, 6M, VT,1333MHz FSB)


OS Unknown Software WIN 7 Pro downgraded to WIN XP Pro,Roxio Creator Starter Dell Edition and Cyberlink Power DVD 9.5.1 bundled with PC, MS Office Pro Plus 2010 from P0080082 installed as Office Pro Plus 2007, FileMaker Pro 11 from P0082550

Wired NIC BC:30:5B:DA:B1:F0

TECHS Submitted by Emily Kavanagh Contact ekavanagh08@wou.edu 88925
Primary Technician Contact agandara09@wou.edu 88925

Tracking

Entered by Date Memo
Andrew Gandara
Email

Public
Entered by Date Memo
Andrew Gandara Aug 02, 2011 11:30 AM 
Went back because Filemaker v7.0 was having a
"networking stack could not initalize" issue.

Whenever installing windows 7 gave an
"openssl.exe" force closed error.
Had to bring the system date back a few years and
reinstall and it worked.

Guessing FileMaker Pro version isn't compatible
with Win 7.
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Andrew Gandara Aug 02, 2011 10:06 AM 
Task reassigned to Andrew Gandara.
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Andrew Gandara Aug 02, 2011 10:06 AM 
Status changed from (1) Pending to (5) Completed
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Andrew Gandara Aug 02, 2011 10:06 AM 
Finished installing all the software she needed
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Emily Kavanagh Aug 02, 2011 09:14 AM 
Kaitlyn Muller wants to tell everyone she is back
so they can go over and finish setting up her
computer 20101162[Edit Inv]
She is here all day today and Thursday until 3:30
88483
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