Service Request Ticket - # 43702

Service Request Information

CONTACT Name Grim, Scott   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Aug 02, 2011 01:21 PM
Department Creative Arts/Theater-Dance Phone 88417
Location Email grims@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email

SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description

Computer Edit WOU # 20091473[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag Description Apple iMac, 21.5-inch, Intel Core 2 Duo #Z0GC
Serial No. W80240A65PK Location PDR

CPU Intel Core 2 Duo 3.06Ghz(6MB L2, 1066Mhz FSB)


OS Unknown Software Microsoft Office for Mac 2008 from P0075359

Wired NIC 34:15:9E:1E:CD:62


Wireless NIC D8:30:62:58:72:CA


Bluetooth NIC 7C:6D:62:A2:92:7F


TECHS Submitted by Teresa Hutchinson Contact hutchinsont@wou.edu 88010
Primary Technician Contact jtyo08@wou.edu 88925

Tracking

Entered by Date Memo
Jacob Tyo
Email

Public

Entered by Date Memo
Jacob Tyo Aug 03, 2011 12:28 PM
Status changed from (1) Pending to (5) Completed
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Jacob Tyo Aug 03, 2011 12:28 PM
Crashing was caused by bad sectors on disk. After repair, 
diagnostic shows no errors.
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Jacob Tyo Aug 03, 2011 11:24 AM
Task reassigned to Jacob Tyo.
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Nathan Higginbotham Aug 03, 2011 08:35 AM
Left a VM
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Teresa Hutchinson Aug 02, 2011 01:21 PM
They have a Mac W#20091473[Edit Inv] that keeps crashing, 
up to 4 times at once.  Starting to happening 
more and more.  Need fixed by fall if not before.
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