Service Request Ticket

Service Request Information

CONTACT	Name	Polinder, Fred	Date	Aug 03, 2011 08:59 AM
	Department	International Education & Development	Phone	88216
	Location		Email	polindef@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20091474 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag		Description	Apple iMac, 21.5-inch, Intel Core 2 Duo #Z0GC
	Serial No.	W80240B85PK	Location	PDR
	CPU	Intel Core 2 Duo 3.06Ghz(6MB L2, 1066Mhz FSB)
	OS	Unknown	Software	Microsoft Office for Mac 2008 from P0075359
	Wired NIC	58:B0:35:A7:AE:9A
	Wireless NIC	D8:30:62:58:54:AD
	Bluetooth NIC	7C:6D:62:A2:93:C4

TECHS	Submitted by	Octavio Cervantes	Contact	ocervantes06@wou.edu	88925
	Primary Technician		Contact	bberkley@wou.edu	88955

Entered by	Date	Memo
Brian Berkley			Email Public
Entered by	Date	Memo
Brian Berkley	Aug 03, 2011 11:46 AM	Task reassigned to Brian Berkley.	Add Attachment
Brian Berkley	Aug 03, 2011 11:46 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
Laven Voth	Aug 03, 2011 11:08 AM	Task reassigned to UCS Tech.	Add Attachment
Laven Voth	Aug 03, 2011 11:08 AM	Status changed from (5) Completed to (1) Pending	Add Attachment
Laven Voth	Aug 03, 2011 11:08 AM	Left a voice mail	Add Attachment
Brian Berkley	Aug 03, 2011 11:04 AM	Task reassigned to Brian Berkley.	Add Attachment
Brian Berkley	Aug 03, 2011 11:04 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
Brian Berkley	Aug 03, 2011 11:04 AM	problem is with redhawk, moved gpo path for roaming profiles to \\jerry.wou.edu\profiles and it is working properly now	Add Attachment
Brian Berkley	Aug 03, 2011 10:06 AM	**This is an email** Fred, Have you rebooted your Mac recently?	Add Attachment
Brian Berkley	Aug 03, 2011 10:06 AM	it is working for me,	Add Attachment
Octavio Cervantes	Aug 03, 2011 08:59 AM	He is able to log on to his x drive, but things have changed on it. Dialogue box pops up saying something is wrong with his network.	Add Attachment