Service Request Ticket - # 43708

Service Request Information

CONTACT Name Prier, Kevin   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Aug 03, 2011 10:01 AM
Department The Research Institute Phone 5413460592
Location Email prierk@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20090492[Edit Inv] (opens in a new window) Bldg/Room OFF Remote User
Service Tag Description Apple iMac, 24-inch, 2.66GHz Intel Core 2 Duo#Z0FP
Serial No. SQP94203Y0TG Location Carol Dennis TRI-Eugene

CPU Intel Core 2 Duo 2.66GHz(6MB L2, 1066MHz FB)


OS Unknown Software Microsoft Office 2008 for MAC from P0072769, Adobe Production Prem CS5.5 MAC from P00822550, Filemaker Pro license on Maint(current v12) from P0080905

Wired NIC 00:25:4B:B1:3C:7E


Wireless NIC 00:26:08:F4:DC:75


Bluetooth NIC 00:26:4A:A5:3F:62

TECHS Submitted by Octavio Cervantes Contact ocervantes06@wou.edu 88925
Primary Technician Contact wehnera@wou.edu 88624

Tracking

Entered by Date Memo
Adam Wehner
Email

Public
Entered by Date Memo
Adam Wehner Aug 15, 2011 11:15 AM 
Status changed from (1) Pending to (5) Completed
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Adam Wehner Aug 15, 2011 11:15 AM 
Ella picked up the computer this morning for its
trip back down to Eugene.
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Samantha Brubaker Aug 12, 2011 10:36 AM 
Task reassigned to Adam Wehner.
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Samantha Brubaker Aug 12, 2011 10:36 AM 
Adam picked up the machine and brought it back to
me. I re-installed the OS around their data and it
seemed to fix the issues. Adam needs to bring this
back down to them.
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Brian Berkley Aug 12, 2011 09:49 AM 
Task reassigned to Richard Kavanagh.
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Brian Berkley Aug 04, 2011 02:44 PM 
****This is an email****
Got the disk burned and repaired the HD, Disk
verifies as OK but programs still won't run. I
tried repairing permission while started up on the
HD, I'll try repairing permissions from the DVD
tomorrow. I need to leave now. If that doesn't
work should I take it in to the Mac store or call
someone?
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Brian Berkley Aug 03, 2011 11:48 AM 
Task reassigned to Brian Berkley.
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Brian Berkley Aug 03, 2011 11:48 AM 
running repair disk on it as it fails disk
verification
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Octavio Cervantes Aug 03, 2011 10:01 AM 
****This is an email****
Kevin needs help and I will be in Salem most of
the day. 

Please...

If you cannot reach Kevin (541-346-0592) please
contact me (541-346-0535) or Cathy (541-346-0593)

Begin forwarded message:

> From: Kevin Prier 
> Date: August 2, 2011 3:15:30 PM PDT
> To: Computer Support 
> Cc: Don Hood 
> Subject: Mac application failure - URGENT
>
> Hello,
>
> I installed an update on my computer yesterday
and since then the following applications (that
I've found so far) won't open:
>
> Filemaker (I REALLY need this to work)
> Entourage (Word, Excel, and PowerPoint all work)
> Safari (Firefox and Chrome both work)
> iTunes
> App Store
> Dictionary
> GarageBand
> iCal
> iChat
> iMovie
> iPhoto
> Mail (Mac app)
> RealPlayer (Quicktime Player works)
>
> They all give the message: "XXX cannot be opened
because of a problem. Check with the developer to
make sure XXX works with this version of Mac OS X.
You may need to reinstall the application. Be sure
to install any available updates for the
application and Mac OS X."
>
> I can't do ANY work until these applications
work on my computer, so a quick response is
appreciated (yes, I've tried restarting a couple
of times).
>
> My computer has WOU property sticker 20090492[Edit Inv],
running Mac OS 10.6.8
>
> Thanks.
>
> Kevin Prier
> TR Eugene
>

Donald Hood
Project Coordinator
Center on Brain Injury Research and Training
Teaching Research Institute
99 W. 10th Ave., Suite 370
Eugene, OR 97401
541-346-0535
hoodd@wou.edu
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