Service Request Ticket - # 43709

Service Request Information

CONTACT Name Thomas, Darryl   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Aug 03, 2011 11:41 AM
Department Creative Arts/Theater-Dance Phone 88375
Location Email thomasd@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Laptop Edit WOU # 20081110[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag Description Apple MacBook Pro, 17-inch, aluminum #Z0G5
Serial No. SW892108S2QT Location PDR

CPU Intel Core 2 Duo 3.06Ghz(6MB L2, 1066Mhz FSB)


OS Unknown Software Mac OS X v10.5 Leopard (includes iTunes, Time Machine, Quick Look, Spaces, Spotlight, Dashboard, Mail, iChat, Safari, Address Book, QuickTime, iCal, DVD Player, Photo Booth, Front Row, Xcode Developer Tools), iLife ¿09 (includes iPhoto, iMovie, iDVD, iWeb, GarageBand) , NO Office laptop for specialized use with music/ sound equipment, Software for Darryl Thomas August 2011- Windows 7 Pro from P0080453, Adobe Photoshop Extended CS5 for MAC from P0080438

Wired NIC 00:25:4B:B2:29:06


Wireless NIC 00:25:00:4A:23:0D


Bluetooth NIC 00:25:00:54:A8:9F

TECHS Submitted by Tricia Flaherty Contact flahert@wou.edu 88925
Primary Technician Contact agandara09@wou.edu 88925

Tracking

Entered by Date Memo
Andrew Gandara
Email

Public
Entered by Date Memo
Andrew Gandara Aug 09, 2011 03:14 PM 
Status changed from (1) Pending to (5) Completed
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Andrew Gandara Aug 09, 2011 03:14 PM 
Gave him admin rights on mac and bootcamp partitions.
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Teresa Hutchinson Aug 09, 2011 02:02 PM 
Status changed from (5) Completed to (1) Pending
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Teresa Hutchinson Aug 09, 2011 02:02 PM 
Darryl Thomas would like you to call him at 503-
623-9320.  He said he needs to be set up to be an 
admin on his computer.
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Andrew Gandara Aug 04, 2011 02:08 PM 
Status changed from (2) Scheduled to (5) Completed
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Andrew Gandara Aug 04, 2011 02:08 PM 
He came by and picked it up. Showed him how to
boot into windows if he needed to.
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Andrew Gandara Aug 04, 2011 12:20 PM 
Status changed from (1) Pending to (2) Scheduled
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Andrew Gandara Aug 04, 2011 12:20 PM 
He is coming in around 2 to come pick it up.
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Andrew Gandara Aug 04, 2011 11:12 AM 
Also emailed him letting him know it is ready.
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Andrew Gandara Aug 04, 2011 10:54 AM 
Computer is complete.
Called and left v-mail letting him know its ready.
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Jacob Tyo Aug 03, 2011 01:28 PM 
Task reassigned to Andrew Gandara.
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Jacob Tyo Aug 03, 2011 12:34 PM 
Task reassigned to Jacob Tyo.
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Tricia Flaherty Aug 03, 2011 11:55 AM 
Task reassigned to UCS Tech.
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Tricia Flaherty Aug 03, 2011 11:55 AM 
This will be on shelf between restroom and my 
desk with power adapter
FYI the case has some damage and the Ethernet 
port was a bit tweaked but Bill K. was able to 
straighten it up a bit with pliers to get it 
usable I have run disk repair and the laptop 
appears to not have any other issues related to 
the case damage
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Tricia Flaherty Aug 03, 2011 11:48 AM 
This laptop is being redistributed for use by 
Darryl Thomas in Dance
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Tricia Flaherty Aug 03, 2011 11:41 AM 
I have reloaded back to base os and software and 
have updated inventory and T drive with 
additional software info: 
T:\3.OS\Windows7\win7pro-thomasdMBP17
T:\Adobe Photoshop\PhotoshopExtendedCS5MAC
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