Service Request Ticket - # 43721

Service Request Information

CONTACT Name Grim, Scott   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Aug 04, 2011 11:26 AM
Department Creative Arts/Theater-Dance Phone 88417
Location Email grims@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Laptop Edit WOU # 20101246[Edit Inv] (opens in a new window) Bldg/Room ITC 007
Service Tag Description Apple MacBook Pro, 17-inch Quad-core #Z0M3
Serial No. C02FT18JDF93 Location 007

CPU Intel Core i7(2.2Ghz quad, 6MB L3 cache)


OS Unknown Software bundled with iLife '11(Includes iPhoto, iMovie, iDVD, iWeb, and GarageBand), Microsoft Office 2011 for MAC from P0080720,Vectorworks 2009(FOB USER/SINGLE LICENSE COPY, Adobe Design Premium CS5.5 for MAC from P0080720 SHARED WITH DESKTOP W#20120650: Apple Final Cut Studio V.3. from P0075620

Wired NIC C8:2A:14:3E:81:D0


Wireless NIC E4:CE:8F:2F:7A:D6


Bluetooth NIC E4:CE:8F:2F:7A:D7

TECHS Submitted by Jacob Tyo Contact jtyo08@wou.edu 88925
Primary Technician Contact agandara09@wou.edu 88925

Tracking

Entered by Date Memo
Andrew Gandara
Email

Public
Entered by Date Memo
Andrew Gandara Aug 11, 2011 10:19 AM 
Status changed from (1) Pending to (5) Completed
 Add Attachment
Andrew Gandara Aug 11, 2011 10:19 AM 
Networked all four printers yesterday.
 Add Attachment
Nathan Higginbotham Aug 11, 2011 10:17 AM 
Task reassigned to Andrew Gandara.
 Add Attachment
Gabriel Thrash Aug 11, 2011 08:35 AM 
called and left vmail.
 Add Attachment
Teresa Hutchinson Aug 09, 2011 07:50 AM 
****This is an outgoing email****
Hi Scott,

We were just emailing you regarding a service 
request that we have for you. (#43721)

Need network printer access.

Thanks for your patience and we will help with 
this as soon as possible.

Thanks,
Teresa Hutchinson
 Add Attachment
Public
Jacob Tyo Aug 04, 2011 11:26 AM 
****This is an email****
I need network printer access for my new office computer, #20101246[Edit Inv], including the four printers in 
room Rice 102.  I would also like wireless printer access to at least one of the printers (which I can 
currently do with my old laptop and the printer "mini-cooper").
Add Attachment