Service Request Ticket - # 43722

Service Request Information

CONTACT Name Carlson, Jan   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Aug 04, 2011 11:28 AM
Department Advancement & Foundation Phone 88725
Location Email carlsonj@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20101448[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag Description Dell OptiPlex 990 SFF Core i5-2400, 3.1GHz,6M,TV-x
Serial No. 44TWJQ1 Location PDR

CPU Intel Core i5-2400(3.1GHz,6M,TV-x)


OS Unknown Software Win 7 Pro, bundled with Roxio Creator and CyberLink PowerDVD, MS Office Pro Plus 2010 from P0080959 installed as Office Pro Plus 2007

Wired NIC 78:2B:CB:A6:5C:53

TECHS Submitted by Teresa Hutchinson Contact hutchinsont@wou.edu 88010
Primary Technician Contact goodeld@wou.edu 88122

Tracking

Entered by Date Memo
Dale Goodell
Email

Public
Entered by Date Memo
Dale Goodell Aug 05, 2011 03:17 PM 
Status changed from (1) Pending to (5) Completed
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Teresa Hutchinson Aug 04, 2011 11:30 AM 
****This is an email****

On 8/1/11 10:19 AM, Jan Carlson wrote: 
That works for me just fine. I usually have my 
little ¿frustrating moments¿ after any kind of 
upgrade because things are not where I¿m used to 
them being. After my vacation I will be older and 
wiser (my birthday) so I¿m sure I¿ll do very well 
with the upgrade then. 
 
Thanks, Dale.
 
Jan
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Teresa Hutchinson Aug 04, 2011 11:29 AM 
****This is an email****

Jan:
Let's plan for your upgrade after you're back on 
campus in a couple weeks or so.
Thanks,
-Dale
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Teresa Hutchinson Aug 04, 2011 11:29 AM 
****This is an email****

On 8/1/11 9:03 AM, Jan Carlson wrote: 
Hi Dale,
 
Teresa emailed me a couple of weeks ago that you 
all were ready to replace my computer and that 
you would be doing it. Do you have an idea of 
when that will happen? I am here this week and 
next week for two days and then I am gone for a 
couple of weeks. Do you think it can happen this 
week sometime? 
 
Thanks, Dale J
 
Jan
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Teresa Hutchinson Aug 04, 2011 11:29 AM 
****This is an email****

I guess I¿ll take a desktop. Another 22 inch 
monitor would be nice. Thanks! And a new 
keyboard? Mine has keys that stick. 
 
I would like to have Skype installed and Outlook 
configured (unless you can copy what I currently 
have). Will probably come up with things when I 
go to use them but don¿t think of anything. 
Auction! Is our software so I¿ll install it.
 
Thanks Teresa. When will my computer be delivered?
 
Jan Carlson, Gift Processing and Donor Services
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Teresa Hutchinson Aug 04, 2011 11:29 AM 
****This is an email****

I would like a Dell laptop BUT I guess I should 
take a Dell desktop. I need a large monitor  or 
two semi-large monitors. Can I do that with a 
laptop?
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Teresa Hutchinson Aug 04, 2011 11:28 AM 
This will be located on the back counter of ITC 
008 with a GFA setup form.
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