Service Request Ticket

Service Request Information

CONTACT	Name	McDonald, David	Date	Aug 05, 2011 10:03 AM
	Department	Admissions Office	Phone	88919
	Location		Email	mcdonald@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Laptop	Edit WOU #	20080379 (opens in a new window)	Bldg/Room	OFF
	Service Tag		Description	Dell Latitude D630, 2.50GHz, 6M L2 Cache, 800MHz
	Serial No.	HFFBGH1	Location	PDR
	CPU	Intel Core 2 Duo T9300(2.5GHz/800Mhz/6ML2cache)
	OS	Unknown	Software	Windows Vista business downgrade to WIN XP Pro, MS Office Pro Plus 2007 from P0067762 installed as Offcie Pro 2003
	Wired NIC	00:21:70:A3:AA:69
	Wireless NIC	00:21:5C:6F:F7:B3

TECHS	Submitted by	Joshua Johnson	Contact	jjohnson09@wou.edu	88925
	Primary Technician		Contact

Entered by	Date	Memo
Self Resolved			Email Public
Entered by	Date	Memo
Jacob Tyo	Aug 05, 2011 10:17 AM	Task reassigned to Self Resolved.	Add Attachment
Jacob Tyo	Aug 05, 2011 10:17 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
Jacob Tyo	Aug 05, 2011 10:16 AM	Task reassigned to UCS Tech.	Add Attachment
Jacob Tyo	Aug 05, 2011 10:16 AM	Status changed from (5) Completed to (1) Pending	Add Attachment
Jacob Tyo	Aug 05, 2011 10:16 AM	Tried to call and did not answer. Will try again soon.	Add Attachment
Joshua Johnson	Aug 05, 2011 10:14 AM	Task reassigned to Self Resolved.	Add Attachment
Joshua Johnson	Aug 05, 2011 10:14 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
Joshua Johnson	Aug 05, 2011 10:03 AM	David McDonald was working on a word document in windows word 2007. While he was typing the started to type in arabic. He now is not able to change it back to English. We have talked over the phone about changing the translation. the Primary language for the document and the language selection on the computer its self. neither worked to change it back to english. He has also closed the document and re opened it and it is still not coming up as english. He has copied and pasted into a new word and it is still coming in as arabic. 88919 mcdonald@wou.edu	Add Attachment