Service Request Ticket - # 43730

Service Request Information

CONTACT Name Barry, Angie   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Aug 05, 2011 10:05 AM
Department Campus Public Safety Phone 88481
Location Email barrya@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Printer Edit WOU # 20080292[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag Description HP Business Inkjet 2800dtn Printer #C8164A#A2L
Serial No. TH83V5Z01S Location PDR

Model C8164A#A2L Hostname optics.wou.edu
Notes duplexing, 2nd 250 sheet tray Ink/Toner Refill

Wired NIC 00:1B:78:E9:86:3C

TECHS Submitted by Joshua Johnson Contact jjohnson09@wou.edu 88925
Primary Technician Contact wehnera@wou.edu 88624

Tracking

Entered by Date Memo
Adam Wehner
Email

Public
Entered by Date Memo
Adam Wehner Aug 22, 2011 09:53 AM 
Status changed from (1) Pending to (5) Completed
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Adam Wehner Aug 22, 2011 09:53 AM 
I went over and talked to Angie about a
replacement printer and also got a temp set up and
running for them.
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Teresa Hutchinson Aug 10, 2011 09:15 AM 
****This is an email****

Hi I am bugging you again. I still haven¿t heard
from anyone about our color printer. L

 

Angie
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Teresa Hutchinson Aug 09, 2011 08:56 AM 
****This is an email****

Teresa,
 
Is there a color printer we can borrow until this
is fixed? We are working on New Student Week stuff
and really need a color printer. 
 
Angie
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Teresa Hutchinson Aug 08, 2011 02:22 PM 
Priority changed from (3) Priority to (1) Highest Priority.
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Teresa Hutchinson Aug 08, 2011 02:22 PM 
****This is an email****

Teresa,

 

I am sorry to bother you but I really need our 
color printer fixed. Below is the email I sent 
Friday morning. I have been given a service 
request number but no contact on when this might 
possibly be worked on. Could you help with this 
please?

 

Angie
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Joshua Johnson Aug 05, 2011 10:05 AM 
Good morning,

 

Our color copier still has the same problem where
it says ¿cartridge not compatible¿. This is the
third request I have made to have this fixed.
Technicians come over, replace the cartridge and
it works¿temporarily. Replacing the cartridges is
not solving the problem and in the meantime our
department is going through these cartridges like
they are water. I need this machine fixed please.
Also, I am not purchasing refilled cartridges for
this machine. They are new HP cartridges. They are
expensive and this is running into money.

 

The other problem is this is our only color
printer and we use is all day long. So please put
a priority on this.

 

Thanks!

 

Angie Barry

Office Coordinator

Werner University Center

503.838.8064 phone

503.838.8427 fax

Please consider your environmental responsibility
before printing this email.
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