Service Request Ticket - # 43748

Service Request Ticket - # 43748

Jump to:

Preferences

Directory Lookup

Service Request Information

CONTACT	Name	Blasch, Frankie	Date	Aug 08, 2011 01:23 PM
	Department	The Research Institute	Phone	88800
	Location		Email	blaschf@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20101290 (opens in a new window)	Bldg/Room	MA 325
	Service Tag	29ZYHQ1	Description	Dell OptiPlex 990 SFF Core i5-2400, 3.1GHz,6M,TV-x
	Serial No.	29ZYHQ1	Location	Student Worker Station
	CPU	Intel Core i5-2400(3.1GHz,6M,TV-x)
	OS	Unknown	Software	Win 7 Pro, bundled with Roxio Creator and CyberLink PowerDVD, MS Office Pro Plus 2010 from P0080720 installed as Office Pro Plus 2007
	Wired NIC	78:2B:CB:A1:34:58

TECHS	Submitted by	Whitney Allies	Contact	wallies09@wou.edu	88925
	Primary Technician		Contact	goodeld@wou.edu	88122

Tracking

Entered by	Date	Memo
Dale Goodell			Email Public
Entered by	Date	Memo
Dale Goodell	Aug 17, 2011 04:12 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Dale Goodell	Aug 17, 2011 04:11 PM	Default printer issue fixed. I made sure she has a working desktop shortcut to the WOU Portal. I'm not planning to configure Outlook; their Director wants everyone in TR to access email through the Portal.	Add Attachment
Teresa Hutchinson	Aug 17, 2011 10:44 AM	Status changed from (5) Completed to (1) Pending	Add Attachment
Teresa Hutchinson	Aug 17, 2011 10:44 AM	She said she needs the default printer set up. Also would like Outlook because she said she can't get the Google mail to work.	Add Attachment
Dale Goodell	Aug 15, 2011 10:12 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
Teresa Hutchinson	Aug 15, 2011 10:02 AM	Status changed from (5) Completed to (1) Pending	Add Attachment
Teresa Hutchinson	Aug 15, 2011 10:02 AM	Frankie called back to say that she is not doing well with Windows 7 and would like her old machine back if possible.	Add Attachment
Dale Goodell	Aug 12, 2011 03:58 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Dale Goodell	Aug 11, 2011 03:14 PM	Priority changed from (3) Priority to (2) High Priority.	Add Attachment
Dale Goodell	Aug 11, 2011 03:14 PM	Task reassigned to Dale Goodell.	Add Attachment
Whitney Allies	Aug 08, 2011 01:37 PM	The monitor and computer are now located in the hall on the shelves against the wall.	Add Attachment
Whitney Allies	Aug 08, 2011 01:23 PM	Frankie Blasch is temporarily located in the Maaske building while the Todd building is under construction. The computer and monitor (WOU# 20101319) are located on the counter in the inventory area.	Add Attachment