Service Request Ticket

Service Request Information

CONTACT	Name	Reagle, Christina	Date	Aug 08, 2011 02:41 PM
	Department	The Research Institute	Phone	88871
	Location		Email	reaglec@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20101294 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag		Description	Dell OptiPlex 990 SFF Core i5-2400, 3.1GHz,6M,TV-x
	Serial No.	2B11JQ1	Location	PDR
	CPU	Intel Core i5-2400(3.1GHz,6M,TV-x)
	OS	Unknown	Software	Win 7 Pro, bundled with Roxio Creator and CyberLink PowerDVD, MS Office Pro Plus 2010 from P0080720 installed as Office Pro Plus 2007
	Wired NIC	78:2B:CB:9E:C7:44

TECHS	Submitted by	Whitney Allies	Contact	wallies09@wou.edu	88925
	Primary Technician		Contact	goodeld@wou.edu	88122

Entered by	Date	Memo
Dale Goodell			Email Public
Entered by	Date	Memo
Dale Goodell	Nov 01, 2011 08:30 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
Karisa Mueller	Oct 31, 2011 04:17 PM	She previously said she was okay with using Gmail, but she would like someone to come over tomorrow and get her Microsoft Outlook set up. She is frustrated using Gmail and wants to go back to Outlook. She will be in her office at 8:30am and beyond.	Add Attachment
Dale Goodell	Oct 31, 2011 01:43 PM	She has HyperResearch 2.8.2 installed on her old machine, as well as an Adobe suite.	Add Attachment
Tricia Flaherty	Sep 28, 2011 11:47 AM	They have moved back to TODD and are ready of install of this station.	Add Attachment
Dale Goodell	Aug 15, 2011 09:11 AM	Priority changed from (3) Priority to (2) High Priority.	Add Attachment
Dale Goodell	Aug 15, 2011 09:11 AM	Task reassigned to Dale Goodell.	Add Attachment
Teresa Hutchinson	Aug 15, 2011 07:43 AM	Task reassigned to UCS Tech.	Add Attachment
Whitney Allies	Aug 08, 2011 02:41 PM	Christina Reagle is temporarily located in the Maaske building. The computer and monitor (WOU# 20101313) are located in the hall on the shelves against the wall.	Add Attachment