Service Request Ticket

Service Request Information

CONTACT	Name	Carter, Steve	Date	Aug 09, 2011 10:56 AM
	Department	Business Services/Printshop	Phone	88440
	Location		Email	carterst@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20070807 (opens in a new window)	Bldg/Room	OFF
	Service Tag		Description	Dell OptiPlex 755 2.66GHz, 4M, VT, 1333MHz FSB
	Serial No.	H5M52G1	Location	PDR
	CPU	Intel Core 2 Duo E6750(2.66GHz,4M,VT,1333MHz FSB)
	OS	Unknown	Software	Roxio Creator Dell Edition and CyberLink Power DVD bundled with computer, MS Office Pro Plus 2007 from P0065477 installed as Office Pro 2003, Adobe Acrobat Pro v9 from P0074957
	Wired NIC	00:1E:C9:6E:08:4F

TECHS	Submitted by	Joshua Johnson	Contact	jjohnson09@wou.edu	88925
	Primary Technician		Contact	lvoth11@wou.edu	88925

Entered by	Date	Memo
Laven Voth			Email Public
Entered by	Date	Memo
Laven Voth	Aug 09, 2011 02:43 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Laven Voth	Aug 09, 2011 02:43 PM	Ran several malware scans, appears to have rid all threats.	Add Attachment
Jacob Tyo	Aug 09, 2011 11:24 AM	Task reassigned to Laven Voth.	Add Attachment
Laven Voth	Aug 09, 2011 11:07 AM	Left a VM	Add Attachment
Joshua Johnson	Aug 09, 2011 10:56 AM	One of the computers that is in the print shop has a fake AV. He is not able to get into sophos to run a scan. He would like to have the virus removed. He has done some research on the virus and he says that it is not good. 88440 carterst@wou.edu ITC 112	Add Attachment