Service Request Ticket

Service Request Information

CONTACT	Name	Wade, Philip	Date	Aug 09, 2011 12:11 PM
	Department	Natural Science Division	Phone	88225
	Location		Email	wadep@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Laptop	Edit WOU #	20060589 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag	F1FZTC1	Description	Dell XPS1210 laptop, 1.86GHz/667MHz/2MB
	Serial No.	F1FZTC1	Location	PDR
	CPU	Intel Core 2 Duo T5600(2MB/1.86GHz/667MHz)
	OS	Unknown	Software	MS Office 2007 Pro Plus from P0061054 installed as Office Pro 2003, Windows Vista Business but installed as Windows XP Pro, Adobe Acrobat Pro v8 from P0061159, Roxio Easy Media Creator Suite v9 from P0061158, Adobe Photoshop Elements v4 from P0056366 80/20 share, Adobe Premiere Elements from P0056366 80/20 Share, Adobe Dreamweaver CS3 from P0062550, UPGRADE to Windows 7 Pro from P0081768 8-2011
	Wired NIC	00:15:C5:4F:34:D5
	Wireless NIC	00:19:D2:CA:C0:E5

TECHS	Submitted by	Tricia Flaherty	Contact	flahert@wou.edu	88925
	Primary Technician		Contact	jtyo08@wou.edu	88925

Entered by	Date	Memo
Jacob Tyo			Email Public
Entered by	Date	Memo
Jacob Tyo	Aug 09, 2011 06:11 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Jacob Tyo	Aug 09, 2011 06:11 PM	Computer has been upgraded to Windows 7 Pro, and the following software was installed: - Microsoft Office 2007 Pro Plus - Adobe Acrobat v8 Pro - Roxio Easy Media Creator Suite v9 - Adobe Photoshop Elements v4 - Adobe Premiere Elements - Adobe Dreamweaver CS3	Add Attachment
Jacob Tyo	Aug 09, 2011 12:14 PM	Task reassigned to Jacob Tyo.	Add Attachment
Tricia Flaherty	Aug 09, 2011 12:11 PM	He is needing to use software specific to Windows 7 Pro for Off campus Dept of Education project and needs it installed ASAP on Dell XPS M1210 laptop. I have upgraded the RAM in this laptop from the original 2GB to 4 GB and he has purchased an WIN 7 Pro upgrade license. Other software on this laptops if full re-install is necessary: MS Office 2007 Pro Plus from P0061054 installed as Office Pro 2003(THIS CAN BE UPGRADED TO Office 2007) Adobe Acrobat Pro v8 from P0061159 Roxio Easy Media Creator Suite v9 from P0061158 Adobe Photoshop Elements v4 from P0056366 80/20 share Adobe Premiere Elements from P0056366 80/20 Share Adobe Dreamweaver CS3 from P0062550 The laptop will be in case on the shelf between the restroom and my desk with power adapter and mouse in bag. He is in to get this laptop upgraded due to pending deadlines on his offsite work.	Add Attachment