Service Request Ticket - # 43779

Service Request Information

CONTACT Name Hilterbrand, Lori   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Aug 09, 2011 01:57 PM
Department Library & Media Services Phone 88441
Location Email hilterbl@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Laptop Edit WOU # 20100758[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag Description Dell Latitude E6410 2.80GHz, 1066MHz 4M L2 Cache
Serial No. GCSG3Q1 Location PDR

CPU Intel Core i7-640M(2.80GHz, 1066MHz, 4ML2)


OS Unknown Software MS Office Pro Plus 2010 installed as Office 2007 from P0079246

Wired NIC 5C:26:0A:3F:AA:B1


Wireless NIC 18:3D:A2:17:0C:08


Bluetooth NIC 1C:65:9D:F5:60:7E

TECHS Submitted by Teresa Hutchinson Contact hutchinsont@wou.edu 88010
Primary Technician Contact goodeld@wou.edu 88122

Tracking

Entered by Date Memo
Dale Goodell
Email

Public
Entered by Date Memo
Dale Goodell Jul 18, 2014 09:07 AM 
Status changed from (1) Pending to (5) Completed
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Megan Thibeault Dec 10, 2013 02:04 PM 
Task reassigned to Dale Goodell.
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Megan Thibeault Dec 10, 2013 02:04 PM 
Status changed from (4) On Hold to (1) Pending
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Megan Thibeault Dec 10, 2013 02:04 PM 
Dale has the old equipment been picked up? I'm not
sure why I got assigned this ticket but I know
nothing about it. 
Let me know if something needs to be done and I
would be happy to help.
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Teresa Hutchinson Dec 10, 2013 11:48 AM 
Status changed from (1) Pending to (4) On Hold
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Teresa Hutchinson Dec 10, 2013 11:48 AM 
Task reassigned to Megan Eichler.
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Dale Goodell Aug 18, 2011 08:24 AM 
Status changed from (1) Pending to (4) On Hold
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Dale Goodell Aug 18, 2011 08:23 AM 
New equipment setup complete and old equipment
identified.  The Library staff have some specific
requirements, and they will keep the old CPU about
two weeks to use in an emergency if needed.
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Teresa Hutchinson Aug 09, 2011 01:57 PM 
This will be located on the shelf in the hallway
with a GFA setup form.
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