Service Request Ticket - # 43780

Service Request Information

CONTACT Name Silbernagel, Darin   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Aug 09, 2011 02:30 PM
Department VP Finance & Administration Phone 88176
Location Email silbernd@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Thin Client Edit WOU # 20101396[Edit Inv] (opens in a new window) Bldg/Room ITC 001
Service Tag Description Wyse P20 Thin Client (64F/1GRXDR US)
Serial No. S200RK502988 Location going to PDR

CPU Unknown


OS Unknown Software Microsoft Virtual Desktop Access Subscription from P0080942, VMWare View 4 Premier Add-on Bundle with SNS from P0080942, Office Pro Plus 2010 license from P0080862

Wired NIC 00:80:64:3F:0E:F9

TECHS Submitted by Whitney Allies Contact wallies09@wou.edu 88925
Primary Technician Contact brubakers@wou.edu 88323

Tracking

Entered by Date Memo
Samantha Brubaker
Email

Public
Entered by Date Memo
Samantha Brubaker Feb 21, 2012 11:16 AM 
Status changed from (1) Pending to (5) Completed
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Teresa Hutchinson Jan 13, 2012 10:15 AM 
Status changed from (5) Completed to (1) Pending
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Teresa Hutchinson Jan 13, 2012 10:15 AM 
****This is an email****

These have not been delivered yet.......  
Hopefully soon......

Darin
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Samantha Brubaker Jan 13, 2012 09:03 AM 
Status changed from (1) Pending to (5) Completed
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Samantha Brubaker Jan 09, 2012 09:04 AM 
These have been delivered and setup. The dedicated
VM's are setup in the pool and are ready to go.
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Michael Ellis Nov 30, 2011 02:09 PM 
Please contact Darin today and give him an ETA.
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Teresa Hutchinson Oct 27, 2011 08:24 AM 
Priority changed from (3) Priority to (2) High Priority.
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Teresa Hutchinson Oct 27, 2011 08:24 AM 
****This is an email****

They have not been unless this week since I have 
been gone.

Darin
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Teresa Hutchinson Oct 26, 2011 03:30 PM 
****This is an outgoing email****
Hi Darin,

I was just following up with you regarding a 
service request that we have for you.  (#43780)

Description: NEW EQUIP SETUP: Wyse thin clients 
to be delivered to Darin Silbernagel in the 
Business Office. (order# 5556)

Did these get setup for you and all is taken care 
of? If not, just let us know, we'll be happy to 
help.

Thanks!
Teresa
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Public
Whitney Allies Aug 09, 2011 02:30 PM 
Both Wyse Thin Clients (W# 20101396[Edit Inv] and 20101397)
need to have VDI added to the devices. The thin
clients are located on the shelf across from the
bathroom.
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