Service Request Ticket

Service Request Information

CONTACT	Name	Eliassen, Lenore	Date	Aug 09, 2011 03:05 PM
	Department	Creative Arts	Phone	88461
	Location		Email	eliassl@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Laptop	Edit WOU #	20110003 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag	3L1T2Q1	Description	Dell Latitude E6520, i7-2720QM (2.20GHz, 6M cache)
	Serial No.	3L1T2Q1	Location	PDR 2023 Giveaway
	CPU	Intel Core i7-2720QM(2.2GHz, 6MB cache)
	OS	Unknown	Software	bundled with Cyberlink PowerDVD9.5 and Roxio Creator Stater Ed, MS Office Pro Plus 2010 from P0081504 installed as Office Pro Plus 2007
	Wired NIC	5C:26:0A:68:69:13
	Wireless NIC	A0:88:B4:9E:FF:78
	Bluetooth NIC	C0:F8:DA:E6:94:63

TECHS	Submitted by	Teresa Hutchinson	Contact	hutchinsont@wou.edu	88010
	Primary Technician		Contact	goodeld@wou.edu	88122

Entered by	Date	Memo
Dale Goodell			Email Public
Entered by	Date	Memo
Dale Goodell	Nov 11, 2011 02:47 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Dale Goodell	Nov 11, 2011 02:46 PM	Status changed from (4) On Hold to (1) Pending	Add Attachment
Dale Goodell	Nov 11, 2011 02:46 PM	Old CPU retrieved.	Add Attachment
Dale Goodell	Oct 27, 2011 09:30 AM	Status changed from (1) Pending to (4) On Hold	Add Attachment
Dale Goodell	Oct 27, 2011 09:29 AM	New laptop delivered. They will get the old box back to me.	Add Attachment
Teresa Hutchinson	Aug 09, 2011 03:05 PM	This will be located on the shelf in the hallway with a GFA setup form.	Add Attachment