Service Request Ticket - # 43787

Service Request Information

CONTACT Name Hall, CM   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Aug 10, 2011 08:26 AM
Department College of Education Phone 88731
Location Email hallcm@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Laptop Edit WOU # 20100594[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag Description Dell Latitude E6410 2.80GHz, 1066MHz 4M L2 Cache
Serial No. FFR2YN1 Location PDR

CPU Intel Core i7-640M(2.80GHz, 1066MHz, 4ML2)


OS Unknown Software WIN 7 Pro downgraded to WIN XP Pro,Roxio Creator Dell Edition 10.3 and Cyberlink Power DVD 8.3 bundled with PC, MS Office Pro Plus 2010 installed as Office 2007 from P0078636

Wired NIC 5C:26:0A:32:AD:C7


Wireless NIC 58:94:6B:A6:FF:54


Bluetooth NIC 1C:65:9D:AD:AF:8A

TECHS Submitted by Joshua Johnson Contact jjohnson09@wou.edu 88925
Primary Technician Contact agandara09@wou.edu 88925

Tracking

Entered by Date Memo
Andrew Gandara
Email

Public
Entered by Date Memo
Andrew Gandara Aug 11, 2011 10:29 AM 
Status changed from (1) Pending to (5) Completed
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Andrew Gandara Aug 11, 2011 10:29 AM 
****This is an email****
I just found mine! Thank you! I do not need it
anymore!!!

 

~CM
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Andrew Gandara Aug 11, 2011 10:27 AM 
emailed her. contents below
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Andrew Gandara Aug 11, 2011 10:25 AM 
Hi CM,

I'm emailing you regarding the service request we
have for you. (#43787)

Did you still need a loaner laptop charger?
We have one available for you at the front help desk.

Thanks
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Andrew Gandara Aug 10, 2011 02:25 PM 
Called and left v-mail saying we have a loaner for
her.
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Andrew Gandara Aug 10, 2011 02:21 PM 
Task reassigned to Andrew Gandara.
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Laven Voth Aug 10, 2011 02:15 PM 
Task reassigned to Laven Voth.
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Teresa Hutchinson Aug 10, 2011 01:51 PM 
Task reassigned to UCS Tech.
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Teresa Hutchinson Aug 10, 2011 01:51 PM 
Priority changed from (3) Priority to (1) Highest Priority.
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Teresa Hutchinson Aug 10, 2011 01:51 PM 
She called back would like to know asap.
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Joshua Johnson Aug 10, 2011 08:26 AM 
CM Hall is missing her charger for her laptop. she
would like to borrow one until she can get order a
replacement.

ED 225
88731
hallcm@wou.edu
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