Service Request Ticket - # 43800

Service Request Information

CONTACT Name Student, Student   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Aug 10, 2011 01:28 PM
Department Phone 88925
Location Email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20101359[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag Description Dell OptiPlex 960 SFF, 3.0GHz,6M,1333MHz FSB
Serial No. 8YNKJQ1 Location PDR

CPU Intel Core 2 Duo E8400(3.0GHz, 6M, VT,1333MHz FSB)


OS Unknown Software MS Office Pro Plus 2010 from P0080832 installed as Office Pro Plus 2007

Wired NIC BC:30:5B:DD:E0:EE

TECHS Submitted by Teresa Hutchinson Contact hutchinsont@wou.edu 88010
Primary Technician Contact ucsaccountadmin@wou.edu 88955

Tracking

Entered by Date Memo
Account Administration
Email

Public
Entered by Date Memo
Tricia Flaherty Jan 12, 2016 05:43 PM 
Task reassigned to Account Administration.
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Teresa Hutchinson Aug 10, 2011 01:57 PM 
Task reassigned to Teresa Hutchinson.
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Teresa Hutchinson Aug 10, 2011 01:57 PM 
Status changed from (1) Pending to (5) Completed
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Teresa Hutchinson Aug 10, 2011 01:57 PM 
We found out that the contractor working in the
WUC project, hit the telecom switch in the telecom
room.  All is working again.
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Jacob Tyo Aug 10, 2011 01:44 PM 
Tried to call but they did not answer. Will try back again soon.
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Jacob Tyo Aug 10, 2011 01:41 PM 
Task reassigned to Jacob Tyo.
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Teresa Hutchinson Aug 10, 2011 01:29 PM 
phone number is actually 503-838-9657
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Teresa Hutchinson Aug 10, 2011 01:28 PM 
Laura Morales was working on the computer and it
just went dead and shut off.  Restarting did not
help.  

No error message, boots up okay, won't access the
shared drive or network.

The shared drive is also missing.

She is at 8-8219.
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