Service Request Ticket - # 43804

Service Request Information

CONTACT Name Grim, Scott   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Aug 10, 2011 03:58 PM
Department Creative Arts/Theater-Dance Phone 88417
Location Email grims@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Laptop Edit WOU # 20101246[Edit Inv] (opens in a new window) Bldg/Room ITC 007
Service Tag Description Apple MacBook Pro, 17-inch Quad-core #Z0M3
Serial No. C02FT18JDF93 Location 007

CPU Intel Core i7(2.2Ghz quad, 6MB L3 cache)


OS Unknown Software bundled with iLife '11(Includes iPhoto, iMovie, iDVD, iWeb, and GarageBand), Microsoft Office 2011 for MAC from P0080720,Vectorworks 2009(FOB USER/SINGLE LICENSE COPY, Adobe Design Premium CS5.5 for MAC from P0080720 SHARED WITH DESKTOP W#20120650: Apple Final Cut Studio V.3. from P0075620

Wired NIC C8:2A:14:3E:81:D0


Wireless NIC E4:CE:8F:2F:7A:D6


Bluetooth NIC E4:CE:8F:2F:7A:D7

TECHS Submitted by Joshua Johnson Contact jjohnson09@wou.edu 88925
Primary Technician Contact agandara09@wou.edu 88925

Tracking

Entered by Date Memo
Andrew Gandara
Email

Public
Entered by Date Memo
Andrew Gandara Aug 11, 2011 11:49 AM 
Status changed from (1) Pending to (5) Completed
 Add Attachment
Andrew Gandara Aug 11, 2011 11:49 AM 
Went over and he had gotten it working.
 Add Attachment
Joshua Johnson Aug 11, 2011 11:35 AM 
Status changed from (5) Completed to (1) Pending
 Add Attachment
Joshua Johnson Aug 11, 2011 11:35 AM 
needs more drivers for the limo printer.
Andre is talking to Adam about what drivers are
needed.
 Add Attachment
Andrew Gandara Aug 10, 2011 05:31 PM 
Status changed from (1) Pending to (5) Completed
 Add Attachment
Andrew Gandara Aug 10, 2011 05:31 PM 
Updated vectorworks and got licensing dongle to work.

Networked the 4 prints using their ip addrsses.
 Add Attachment
Andrew Gandara Aug 10, 2011 04:05 PM 
Task reassigned to Andrew Gandara.
 Add Attachment
Joshua Johnson Aug 10, 2011 03:58 PM 
Scot Grims needs to have Vector works installed on
his new computer. He also needs to have printer
added to his computer so that he can print. He has
been email his stuff to print to Lenore. 

Grim Scot
RA 106
 Add Attachment