Service Request Ticket

Service Request Information

CONTACT	Name	Sayers, Konnie	Date	Aug 11, 2011 09:23 AM
	Department	College of Education	Phone	88444
	Location		Email	sayersk@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20090487 (opens in a new window)	Bldg/Room	ITC 008
	Service Tag		Description	Apple iMac, 24-inch, 2.66GHz Intel Core 2 Duo#Z0FP
	Serial No.	QP94203L0TG	Location
	CPU	Intel Core 2 Duo 2.66GHz(6MB L2, 1066MHz FB)
	OS	Unknown	Software	Mac OS X v10.5 Leopard (includes iTunes, Time Machine, Quick Look, Spaces, Spotlight, Dashboard, Mail, iTunes, iChat, Safari, Address Book, QuickTime, iCal, DVD Player, Photo Booth, Front Row, Xcode Developer Tools), bundled with iLife ¿09 (includes iPhoto, iMovie, iDVD, iWeb, GarageBand), Microsoft Office 2008 for MAC from P0072655
	Wired NIC	00:26:B0:E2:D2:D6
	Wireless NIC	00:26:08:F0:AF:4E
	Bluetooth NIC	00:26:4A:9F:9F:DC

TECHS	Submitted by	Joshua Johnson	Contact	jjohnson09@wou.edu	88925
	Primary Technician		Contact	gthrash08@wou.edu	88925

Entered by	Date	Memo
Gabriel Thrash			Email Public
Entered by	Date	Memo
Gabriel Thrash	Aug 11, 2011 09:55 AM	Task reassigned to Gabriel Thrash.	Add Attachment
Gabriel Thrash	Aug 11, 2011 09:55 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
Gabriel Thrash	Aug 11, 2011 09:55 AM	changed the path she was trying to connect to.	Add Attachment
Joshua Johnson	Aug 11, 2011 09:23 AM	Konnie's H-drive is not mapping to her computer. She has restarted her computer twice and has logged out several other times and it is still not mapping. she would like to know if someone would be able to come and take a look at her computer asap. Sayers Konnie ED 220 88445	Add Attachment