Service Request Ticket - # 43837

Service Request Information

CONTACT Name Bullis, Lori   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Aug 16, 2011 09:48 AM
Department Library & Media Services Phone 88884
Location Email bullisl@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Laptop Edit WOU # 20100758[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag Description Dell Latitude E6410 2.80GHz, 1066MHz 4M L2 Cache
Serial No. GCSG3Q1 Location PDR

CPU Intel Core i7-640M(2.80GHz, 1066MHz, 4ML2)


OS Unknown Software MS Office Pro Plus 2010 installed as Office 2007 from P0079246

Wired NIC 5C:26:0A:3F:AA:B1


Wireless NIC 18:3D:A2:17:0C:08


Bluetooth NIC 1C:65:9D:F5:60:7E

TECHS Submitted by Emily Kavanagh Contact ekavanagh08@wou.edu 88925
Primary Technician Contact agandara09@wou.edu 88925

Tracking

Entered by Date Memo
Andrew Gandara
Email

Public
Entered by Date Memo
Andrew Gandara Aug 17, 2011 03:29 PM 
Status changed from (1) Pending to (5) Completed
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Andrew Gandara Aug 17, 2011 03:29 PM 
All the emails synced up but they were not in the
correct sub folders for some reason. She said she
would sort through them and organize them correctly.

Also Millennium was working through the wireless.
She has a static IP address for her wired
connection however I brought it up to Teresa about
possibly getting a wireless one set up.

Also had Dave change her password for her
scananddeliver@wou.edu email so she could set it
up through thunderbird. Thanks Dave!
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Andrew Gandara Aug 17, 2011 12:44 PM 
Subfolders didn't migrate when she migrated to
gmail so I exported it from her old one and
imported it to her new outlook account.

Importing was in progress. Will go back after lunch.

Also she needed her email password for her
"scananddeliver@wou.edu"
Will ask Dave after lunch as well.
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Andrew Gandara Aug 17, 2011 11:19 AM 
Went to her office at the library and she wasn't
there. Had someone nearby try and call her but she
didn't answer.
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Teresa Hutchinson Aug 17, 2011 10:09 AM 
She called back looking and talked to Octavio
looking for Andrew and she was frustrated because
she wanted help right now and he is out re-imaging
labs.
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Andrew Gandara Aug 16, 2011 02:38 PM 
Task reassigned to Andrew Gandara.
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Andrew Gandara Aug 16, 2011 02:38 PM 
Had her reinstall the gmail and outlook sync tool.
Told her to reboot after sync and call back.
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Emily Kavanagh Aug 16, 2011 09:48 AM 
Lori is having an error when she tries to open up
MS Outlook. "Cannot not open default email folder"
But everything else is working fine.
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