Service Request Ticket

Service Request Information

CONTACT	Name	Vickers, LouAnn	Date	Aug 16, 2011 10:18 AM
	Department	President’s Office	Phone	88888
	Location		Email	vickersl@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20101458 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag		Description	OptiPlex 990 SFF, Intel Core i5 2500(3.3GHz, 6M)
	Serial No.	25015V1	Location	PDR
	CPU	Intel Core i5-2400(3.1GHz,6M,TV-x)
	OS	Unknown	Software	Win 7 Pro, bundled with Roxio Creator and CyberLink PowerDVD, MS Office Pro Plus 2010 from P0080959 installed as Office Pro Plus 2007; ***Transferred license from W#20110925 FEB2015 Adobe Acrobat Pro XI(v.11) from P0093895 & then DEC2016 SR62176 Transfer to new cpu W#20141267,
	Wired NIC	78:2B:CB:A6:61:B4

TECHS	Submitted by	Teresa Hutchinson	Contact	hutchinsont@wou.edu	88010
	Primary Technician		Contact	goodeld@wou.edu	88122

Entered by	Date	Memo
Dale Goodell			Email Public
Entered by	Date	Memo
Dale Goodell	Oct 27, 2011 03:42 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Teresa Hutchinson	Oct 24, 2011 03:21 PM	Priority changed from (3) Priority to (2) High Priority.	Add Attachment
Teresa Hutchinson	Aug 16, 2011 10:21 AM	**This is an email** Hi Teresa, Getting back to you AT LAST! :P We are ready to order our computers and will take Dell Desktops for all three. The only special software that is needed is that Bill & Heather both need Bi Query capabilities. I¿m not sure if that is something that needs to be downloaded or is simply access they have in banner. Let me know if you have any questions. Thanks so much!! LouAnn :) ----- LouAnn Vickers	Add Attachment
Teresa Hutchinson	Aug 16, 2011 10:18 AM	This will be located on the back counter of ITC 008 with a GFA setup form.	Add Attachment