Service Request Ticket - # 43854

Service Request Information

CONTACT Name Thompson, Kathryn   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Aug 16, 2011 04:24 PM
Department Behavioral Sciences Division Phone 88315
Location Email thompsk@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20101157[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag Description Dell OptiPlex 960 SFF, 3.0GHz,6M,1333MHz FSB
Serial No. 55RNFQ1 Location PDR

CPU Intel Core 2 Duo E8400(3.0GHz, 6M, VT,1333MHz FSB)


OS Unknown Software WIN 7 Pro downgraded to WIN XP Pro,Roxio Creator Starter Dell Edition and Cyberlink Power DVD 9.5.1 bundled with PC, MS Office Pro Plus 2010 from P0080082 installed as Office Pro Plus 2007

Wired NIC BC:30:5B:DA:94:DE

TECHS Submitted by Emily Kavanagh Contact ekavanagh08@wou.edu 88925
Primary Technician Contact lvoth11@wou.edu 88925

Tracking

Entered by Date Memo
Laven Voth
Email

Public
Entered by Date Memo
Laven Voth Aug 17, 2011 04:11 PM 
Status changed from (1) Pending to (5) Completed
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Laven Voth Aug 17, 2011 04:11 PM 
Having problems burning CDs via drag and drop in
explorer.  Nothing was wrong with the hardware,
just showed her how to use burning software.
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Nathan Higginbotham Aug 17, 2011 03:50 PM 
Task reassigned to Laven Voth.
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Emily Kavanagh Aug 16, 2011 04:24 PM 
She has been having problems burning CDs she puts
them in her CD drive and nothing happens.
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