Service Request Ticket

Service Request Information

CONTACT	Name	Bergeland, Melissa	Date	Aug 17, 2011 01:14 PM
	Department	Campus Recreation/HWC	Phone	88860
	Location		Email	ineckm@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20100684 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag		Description	Dell OptiPlex 960 SFF, 3.0GHz, 6M, 1333MHz FSB
	Serial No.	GW84CP1	Location	PDR
	CPU	Intel Core 2 Duo E8400(3.0GHz, 6M, VT,1333MHz FSB)
	OS	Unknown	Software	MS Office Pro Plus 2010 license from P0079117 installed as Office Pro Plus 2007. VSI_RecTrac client.
	Wired NIC	BC:30:5B:D3:37:A2

TECHS	Submitted by	Teresa Hutchinson	Contact	hutchinsont@wou.edu	88010
	Primary Technician		Contact	jtyo08@wou.edu	88925

Entered by	Date	Memo
Jacob Tyo			Email Public
Entered by	Date	Memo
Jacob Tyo	Aug 17, 2011 04:41 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Jacob Tyo	Aug 17, 2011 04:41 PM	Fixed issue by running a Windows update.	Add Attachment
Jacob Tyo	Aug 17, 2011 03:36 PM	Task reassigned to Jacob Tyo.	Add Attachment
Teresa Hutchinson	Aug 17, 2011 01:14 PM	Melissa's USB ports on her monitor are not working. They were not working on her tower either but a tech helped with those so they work now but not the USB ports on the monitor. W#20100684 (computer) W#20100731 (monitor)	Add Attachment