Service Request Ticket

Service Request Information

CONTACT	Name	Ryals, Sharyne	Date	Aug 18, 2011 09:27 AM
	Department	Social Science	Phone	88288
	Location		Email	ryalss@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20101464 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag		Description	Dell OptiPlex 990 SFF Core i5-2400, 3.1GHz,6M,TV-x
	Serial No.	452TJQ1	Location	PDR
	CPU	Intel Core i5-2400(3.1GHz,6M,TV-x)
	OS	Unknown	Software	Win 7 Pro, bundled with Roxio Creator and CyberLink PowerDVD, MS Office Pro Plus 2010 from P0080959 installed as Office Pro Plus 2007
	Wired NIC	78:2B:CB:A6:63:23

TECHS	Submitted by	Teresa Hutchinson	Contact	hutchinsont@wou.edu	88010
	Primary Technician		Contact	goodeld@wou.edu	88122

Entered by	Date	Memo
Dale Goodell			Email Public
Entered by	Date	Memo
Dale Goodell	Nov 10, 2011 03:38 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Teresa Hutchinson	Aug 18, 2011 09:28 AM	Told her that Maureen would have Windows 7.	Add Attachment
Teresa Hutchinson	Aug 18, 2011 09:28 AM	**This is an email** That is good news. Maureen said a Dell desktop is fine. Can you tell me what version of MS Office will be installed on it? She is having trouble opening some attachments from colleagues and student on her current computer but we don't think she need any special software, just more updated Office software perhaps. She did ask me about access to SPSS (Statistical Package for Social Sciences, I think). Do you know anything about that? How soon could replacement take place? Thanks!	Add Attachment
Teresa Hutchinson	Aug 18, 2011 09:27 AM	This will be located on the back counter of ITC 008 with a GFA setup form.	Add Attachment