Service Request Ticket

Service Request Information

CONTACT	Name	Sauer, Nathan	Date	Aug 18, 2011 02:12 PM
	Department	University Computing Solutions	Phone	88960
	Location		Email	sauern@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20110020 (opens in a new window)	Bldg/Room	ITC 008
	Service Tag		Description	Apple Mac mini 2.3GHz Dual-Core Intel Core i5#Z0M8
	Serial No.	C07G514PDJD2	Location	Michael Ellis
	CPU	Intel Core i5(2.3GHz dual-core, 3MB L3)
	OS	Unknown	Software	OSX Lion(10.7), iLife '11, Microsoft Office MAC 2011 Std from P0081747
	Wired NIC	3C:07:54:04:C6:4F
	Wireless NIC	28:CF:DA:05:A4:65
	Bluetooth NIC	28:CF:DA:05:A4:66

TECHS	Submitted by	Whitney Allies	Contact	wallies09@wou.edu	88925
	Primary Technician		Contact	sauern@wou.edu	88960

Entered by	Date	Memo
Nathan Sauer			Email Public
Entered by	Date	Memo
Nathan Sauer	Jan 11, 2012 10:33 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
Samantha Brubaker	Dec 06, 2011 08:41 AM	Task reassigned to Nathan Sauer.	Add Attachment
Samantha Brubaker	Dec 06, 2011 08:40 AM	these are finally imaged and ready to go.	Add Attachment
Michael Ellis	Nov 30, 2011 02:08 PM	Please try to deploy this week.	Add Attachment
Tricia Flaherty	Sep 27, 2011 01:07 PM	Richard has a Smart Classroom image been made for these yet? FYI we have scrapped the idea of "installing these in the classrooms with the external SuperDrives and are waiting for the shipment of security brackets for these: Secure-It Mac Trap #ENCL-MACMINI (keyed alike) VISA2011002671 UCS911 - for Smart Classroom installation from order #5829 (5867)	Add Attachment
Whitney Allies	Aug 18, 2011 02:12 PM	The SuperDrives are on back order. WOU# 20110020 goes to ED217, 20110021 goes to ITC211, 20110022 goes to CH104, 20110023 goes to SM123, and 20110024 goes to SM122. These Mac Minis are located on the shelf in the hall.	Add Attachment