Service Request Ticket - # 43892

Service Request Ticket - # 43892

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Service Request Information

CONTACT	Name	Carter, Steve	Date	Aug 19, 2011 02:40 PM
	Department	Business Services/Printshop	Phone	88440
	Location		Email	carterst@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20070807 (opens in a new window)	Bldg/Room	OFF
	Service Tag		Description	Dell OptiPlex 755 2.66GHz, 4M, VT, 1333MHz FSB
	Serial No.	H5M52G1	Location	PDR
	CPU	Intel Core 2 Duo E6750(2.66GHz,4M,VT,1333MHz FSB)
	OS	Unknown	Software	Roxio Creator Dell Edition and CyberLink Power DVD bundled with computer, MS Office Pro Plus 2007 from P0065477 installed as Office Pro 2003, Adobe Acrobat Pro v9 from P0074957
	Wired NIC	00:1E:C9:6E:08:4F

TECHS	Submitted by	Octavio Cervantes	Contact	ocervantes06@wou.edu	88925
	Primary Technician		Contact	agandara09@wou.edu	88925

Tracking

Entered by	Date	Memo
Andrew Gandara			Email Public
Entered by	Date	Memo
Andrew Gandara	Oct 05, 2011 02:57 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Andrew Gandara	Oct 05, 2011 02:57 PM	Scans complete.	Add Attachment
Andrew Gandara	Oct 05, 2011 01:22 PM	Performed updates. Running CCleaner and Super Anti Spyware to clean up and look for more infections.	Add Attachment
Andrew Gandara	Oct 05, 2011 12:25 PM	Task reassigned to Andrew Gandara.	Add Attachment
Karisa Mueller	Oct 05, 2011 10:54 AM	He called again. He said that Brian got it to turn on, but it might be infected and needs to have some tests run. This is the main computer for Print Shop and he needs it.	Add Attachment
Karisa Mueller	Oct 05, 2011 09:04 AM	Status changed from (7) Waiting for Contact to (1) Pending	Add Attachment
Karisa Mueller	Oct 05, 2011 09:04 AM	Priority changed from (3) Priority to (1) Highest Priority.	Add Attachment
Karisa Mueller	Oct 05, 2011 09:04 AM	The computer generally will turn on, but every morning it freezes and goes to a blue screen. He manually restarts it and it rights itself. This morning, the power buttons are lit up but there is nothing on the monitor.	Add Attachment
Teresa Hutchinson	Sep 30, 2011 08:33 AM	**This is an outgoing email** Hi Steve, We were just following up with you regarding a service request that we have for you. (#43892) Description: Computer is running very slow. Restarted computer and now has a blue screen. (W#20070807) We were wondering if this has been resolved for you or if we can still be of assistance with this. If so, just let us know, we'll be happy to help. Thanks, Teresa Hutchinson	Add Attachment Public
Nathan Higginbotham	Aug 24, 2011 10:00 AM	Task reassigned to UCS Tech.	Add Attachment
Nathan Higginbotham	Aug 24, 2011 10:00 AM	Status changed from (1) Pending to (7) Waiting for Contact	Add Attachment
Nathan Higginbotham	Aug 22, 2011 09:31 AM	Left a VM.	Add Attachment
Nathan Higginbotham	Aug 22, 2011 09:22 AM	Task reassigned to Nathan Higginbotham.	Add Attachment
Jacob Tyo	Aug 19, 2011 03:11 PM	We're imaging lab 001 and it's bring the network down. If it's still an issue on monday, we'll have another look.	Add Attachment
Octavio Cervantes	Aug 19, 2011 02:40 PM	Computer is running very slow. Cant get on any drives. Is getting blank screens. HE restarted it but now it is only showing a blue screen.	Add Attachment