Service Request Ticket

Service Request Information

CONTACT	Name	Ganson, Nancy	Date	Aug 19, 2011 04:30 PM
	Department	The Research Institute	Phone	88808
	Location		Email	gansonn@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20091633 (opens in a new window)	Bldg/Room	UNK unknown
	Service Tag	CL95KM1	Description	Dell OptiPlex 960 SFF E8400(3.0GHz, 6M, 1333 FSB)
	Serial No.	CL95KM1	Location
	CPU	Intel Core 2 Duo E8400(3.0GHz, 6M, VT,1333MHz FSB)
	OS	Windows 7 Pro, 64 bit	Software	Roxio Creator Dell Edition 10.3 and Cyberlink Power DVD 8.3 bundled with PC, MS Office Pro Plus 2007 license from P0074819
	Wired NIC	B8:AC:6F:83:59:C6

TECHS	Submitted by	Octavio Cervantes	Contact	ocervantes06@wou.edu	88925
	Primary Technician		Contact	hutchinsont@wou.edu	88010

Entered by	Date	Memo
Teresa Hutchinson			Email Public
Entered by	Date	Memo
Teresa Hutchinson	Aug 23, 2011 10:14 AM	Task reassigned to Teresa Hutchinson.	Add Attachment
Teresa Hutchinson	Aug 23, 2011 10:14 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
Andrew Gandara	Aug 22, 2011 10:36 AM	Task reassigned to Self Resolved.	Add Attachment
Nicole Crane	Aug 22, 2011 09:40 AM	It was self resolved.	Add Attachment
Laven Voth	Aug 22, 2011 09:12 AM	Left a VM	Add Attachment
Octavio Cervantes	Aug 19, 2011 04:30 PM	Keeps on getting black screens. They last a second and then goes back to normal. They are happening when she switches tasks. This just started happening today.	Add Attachment