Service Request Ticket - # 43896

Service Request Information

CONTACT Name K-Hinds, Mona   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Aug 19, 2011 04:38 PM
Department Upward Bound Phone 88061
Location Email khindsm@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20030735[Edit Inv] (opens in a new window) Bldg/Room OFF
Service Tag Description Dimension 4600, P4-2.80GHz
Serial No. FWC0Y41 Location PDR

CPU Pentium 4-2.80Ghz


OS Unknown Software MS Office Pro from P0047320

Wired NIC 00:0C:F1:E9:DC:46

TECHS Submitted by Octavio Cervantes Contact ocervantes06@wou.edu 88925
Primary Technician Contact lvoth11@wou.edu 88925

Tracking

Entered by Date Memo
Laven Voth
Email

Public
Entered by Date Memo
Laven Voth Aug 22, 2011 09:27 AM 
Status changed from (1) Pending to (5) Completed
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Laven Voth Aug 22, 2011 09:27 AM 
Mouse wasn't tracking on the surface very well,
exchanged to newer type mouse.
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Nathan Higginbotham Aug 22, 2011 09:17 AM 
Task reassigned to Laven Voth.
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Octavio Cervantes Aug 19, 2011 04:38 PM 
****This is an email****

Dear Help Desk,

Computer #: 20030735[Edit Inv]
Phone: 88142
In our student work desk area, we have an older
computer.

Recently, your awesome staff helped us to find a
mouse that would work for that computer.  For some
reason it is not working at all.  I am not sure if
it is plugged in incorrectly, or if there is
something else going on.

We do know that this is not a top priority and
understand if this is not looked at right away.

Also, our building will be without power next
Tuesday, August 23rd, so there will not be anyone
in our office that day.

Mona K-Hinds
APSC 201
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