Service Request Ticket - # 43898

Service Request Information

CONTACT Name Stonecipher, Linda   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Aug 22, 2011 07:55 AM
Department Graduate Studies Phone 88366
Location Email stonecl@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20080299[Edit Inv] (opens in a new window) Bldg/Room SSC
Service Tag Description iMac 20in 2.66GHz Intel Core 2 Duo #MB324LL/A
Serial No. W8830146ZE3 Location Going to PDR

CPU Intel Core 2 Duo 2.66GHz(6MB L2, 1066MHz FB)


OS Unknown Software Mac OS X v10.5 Leopard (includes Time Machine, Quick Look, Spaces, Spotlight, Dashboard, Mail, iChat, Safari, Address Book, QuickTime, iCal, DVD Player, Photo Booth, Front Row, Xcode Developer Tools), iLife ¿08 (includes iTunes, iPhoto, iMovie, iDVD, iWeb, GarageBand), MS Office 2008 for MAC from P0067422 and Deltagraph from P0066789

Wired NIC 00:22:41:20:FA:C5


Wireless NIC 00:21:E9:E3:38:E2


Bluetooth NIC 00:21:E9:D5:68:CA

TECHS Submitted by Teresa Hutchinson Contact hutchinsont@wou.edu 88010
Primary Technician Contact jtyo08@wou.edu 88925

Tracking

Entered by Date Memo
Jacob Tyo
Email

Public
Entered by Date Memo
Jacob Tyo Aug 22, 2011 11:37 AM 
Status changed from (1) Pending to (5) Completed
 Add Attachment
Jacob Tyo Aug 22, 2011 11:37 AM 
Keyboard was broken and sending a key signal to
the computer resulting in a constant error sound.
Gave her a new keyboard.
 Add Attachment
Jacob Tyo Aug 22, 2011 09:06 AM 
Task reassigned to Jacob Tyo.
 Add Attachment
Teresa Hutchinson Aug 22, 2011 07:55 AM 
Linda has been out for awhile and when she 
returned and turned on her Mac a strange sound is 
now coming from it.  They are afraid to leave it 
on and cause damage so if someone could look at 
it ASAP.  Either Linda or Deb Charlton can help 
answer any questions.
 Add Attachment