Service Request Ticket - # 43900

Service Request Information

CONTACT Name Bullis, Lori   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Aug 22, 2011 09:33 AM
Department Library & Media Services Phone 88884
Location Email bullisl@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Laptop Edit WOU # 20100758[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag Description Dell Latitude E6410 2.80GHz, 1066MHz 4M L2 Cache
Serial No. GCSG3Q1 Location PDR

CPU Intel Core i7-640M(2.80GHz, 1066MHz, 4ML2)


OS Unknown Software MS Office Pro Plus 2010 installed as Office 2007 from P0079246

Wired NIC 5C:26:0A:3F:AA:B1


Wireless NIC 18:3D:A2:17:0C:08


Bluetooth NIC 1C:65:9D:F5:60:7E

TECHS Submitted by Nicole Crane Contact ncrane10@wou.edu 88010
Primary Technician Contact wehnera@wou.edu 88624

Tracking

Entered by Date Memo
Adam Wehner
Email

Public
Entered by Date Memo
Adam Wehner Aug 22, 2011 10:18 AM 
Status changed from (1) Pending to (5) Completed
 Add Attachment
Adam Wehner Aug 22, 2011 10:17 AM 
The laptop was set on external disply. It is back up and 
running.
Add Attachment
Adam Wehner Aug 22, 2011 09:58 AM 
Task reassigned to Adam Wehner.
 Add Attachment
Nicole Crane Aug 22, 2011 09:33 AM 
She was given a new laptop last week. Today she 
turned on the computer and the monitor is showing 
a black screen. She is getting power lights on 
the computer and it is charged.
Add Attachment