Service Request Ticket

Service Request Information

CONTACT	Name	Hutchinson, Teresa	Date	Aug 22, 2011 01:54 PM
	Department	Telecommunications	Phone	88010
	Location		Email	hutchinsont@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20101166 (opens in a new window)	Bldg/Room	UNK unknown
	Service Tag	55QQFQ1	Description	Dell OptiPlex 960 SFF, 3.0GHz,6M,1333MHz FSB
	Serial No.	55QQFQ1	Location	Ready for PDR
	CPU	Intel Core 2 Duo E8400(3.0GHz, 6M, VT,1333MHz FSB)
	OS	Unknown	Software	Roxio Creator Starter Dell Edition and Cyberlink Power DVD 9.5.1 bundled with PC, MS Office Pro Plus 2010 from P0080082 installed as Office Pro Plus 2007
	Wired NIC	BC:30:5B:DA:93:CC

TECHS	Submitted by	Teresa Hutchinson	Contact	hutchinsont@wou.edu	88010
	Primary Technician		Contact	wehnera@wou.edu	88624

Entered by	Date	Memo
Adam Wehner			Email Public
Entered by	Date	Memo
Adam Wehner	Aug 29, 2011 10:45 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
Adam Wehner	Aug 29, 2011 10:45 AM	I hooked it up to the computer that it is next to on the desk.	Add Attachment
Nathan Higginbotham	Aug 24, 2011 11:41 AM	Task reassigned to Adam Wehner.	Add Attachment
Nathan Higginbotham	Aug 24, 2011 11:41 AM	What software did you say you could use for this?	Add Attachment
Nathan Higginbotham	Aug 24, 2011 09:54 AM	Task reassigned to Nathan Higginbotham.	Add Attachment
Nathan Higginbotham	Aug 24, 2011 09:54 AM	need to find the software cd that came with the duplicator.	Add Attachment
Jacob Tyo	Aug 22, 2011 02:24 PM	Need to find the driver CD first. They cannot be found online.	Add Attachment
Teresa Hutchinson	Aug 22, 2011 01:54 PM	We have the DVD/CD duplicator that we would like to have connected to the computer at the far station at the SRD desk.	Add Attachment