Service Request Ticket

Service Request Information

CONTACT	Name	Hilterbrand, Lori	Date	Aug 23, 2011 08:27 AM
	Department	Library & Media Services	Phone	88441
	Location		Email	hilterbl@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20100131 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag		Description	Dell OptiPlex 960 SFF E8500 (3.16Hz,6M,1333FSB)
	Serial No.	27CTMM1	Location	PDR
	CPU	Unknown
	OS	Unknown	Software	WIN 7 Pro downgraded to WIN XP Pro,Roxio Creator Dell Edition 10.3 and Cyberlink Power DVD 8.3 bundled with PC, MS Office Pro Plus 2010 license from P0076561 installed as Office Pro Plus 2007
	Wired NIC	B8:AC:6F:8B:06:3C

TECHS	Submitted by	Teresa Hutchinson	Contact	hutchinsont@wou.edu	88010
	Primary Technician		Contact	wehnera@wou.edu	88624

Entered by	Date	Memo
Adam Wehner			Email Public
Entered by	Date	Memo
Teresa Hutchinson	Aug 30, 2011 04:04 PM	Talked to Lori H and she said that she was a little worried because the ticket showed closed but they have no computer back. I talked to Adam and he said it was fixed and he was going to talk to a tech and have them take it over right now.	Add Attachment
Adam Wehner	Aug 29, 2011 10:45 AM	Status changed from (3) Order in Process to (5) Completed	Add Attachment
Adam Wehner	Aug 29, 2011 10:45 AM	Computer got a new power supply and is up and running.	Add Attachment
Adam Wehner	Aug 24, 2011 08:56 AM	Status changed from (1) Pending to (3) Order in Process	Add Attachment
Adam Wehner	Aug 24, 2011 08:56 AM	Power supply will be here today for it.	Add Attachment
Laven Voth	Aug 23, 2011 09:29 AM	Task reassigned to Adam Wehner.	Add Attachment
Jacob Tyo	Aug 23, 2011 09:22 AM	Task reassigned to Laven Voth.	Add Attachment
Teresa Hutchinson	Aug 23, 2011 08:27 AM	The computer is not wanting to power on at all - not responding and cables checked that they are plugged in.	Add Attachment