Service Request Ticket - # 43943

Service Request Information

CONTACT Name Beck, Laura   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Aug 23, 2011 07:38 PM
Department The Research Institute Phone 5413460598
Location Email beckl@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20101086[Edit Inv] (opens in a new window) Bldg/Room OFF Remote User
Service Tag H68ZFQ1 Description Dell OptiPlex 960 SFF, 3.0GHz,6M,1333MHz FSB
Serial No. H68ZFQ1 Location Laura Beck, TRI-Eugene

CPU Intel Core 2 Duo E8400(3.0GHz, 6M, VT,1333MHz FSB)


OS Unknown Software WIN 7 Pro downgraded to WIN XP Pro,Roxio Creator Starter Dell Edition and Cyberlink Power DVD 9.5.1 bundled with PC, MS Office Pro Plus 2010 from P0080174 installed as Office Pro Plus 2007, EndNote X5 WIN(upg) from P0081781, Adobe CS6 Design Std WIN from P0089412

Wired NIC BC:30:5B:DA:F7:3B

TECHS Submitted by Tricia Flaherty Contact flahert@wou.edu 88925
Primary Technician Contact agandara09@wou.edu 88925

Tracking

Entered by Date Memo
Andrew Gandara
Email

Public
Entered by Date Memo
Andrew Gandara Aug 24, 2011 10:03 AM 
Status changed from (1) Pending to (5) Completed
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Andrew Gandara Aug 24, 2011 10:03 AM 
Used TeamViewer and installed it for her
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Andrew Gandara Aug 24, 2011 09:22 AM 
Task reassigned to Andrew Gandara.
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Tricia Flaherty Aug 23, 2011 07:38 PM 
This is on 
T:\Endnote\ENDNOTEX5\ENDNOTEX5WIN
P0081781 
Product Key: F8FCV-EJ4FB-SDDUJ-XK3KV-X6PAC
	Serial# 5041503337
Previous Serial# 5041304921 (EndNote X3 P0071952)
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