Service Request Ticket

Service Request Information

CONTACT	Name	Helpdesk, Helpdesk	Date	Aug 24, 2011 10:45 AM
	Department		Phone	88925
	Location		Email	ucshelpdesk@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20101359 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag		Description	Dell OptiPlex 960 SFF, 3.0GHz,6M,1333MHz FSB
	Serial No.	8YNKJQ1	Location	PDR
	CPU	Intel Core 2 Duo E8400(3.0GHz, 6M, VT,1333MHz FSB)
	OS	Unknown	Software	MS Office Pro Plus 2010 from P0080832 installed as Office Pro Plus 2007
	Wired NIC	BC:30:5B:DD:E0:EE

TECHS	Submitted by	Teresa Hutchinson	Contact	hutchinsont@wou.edu	88010
	Primary Technician		Contact	ucsnetwork@wou.edu	88154

Entered by	Date	Memo
Network Support			Email Public
Entered by	Date	Memo
Dave McEvilly	Sep 23, 2011 09:44 AM	Status changed from (7) Waiting for Contact to (5) Completed	Add Attachment
Dave McEvilly	Sep 23, 2011 09:44 AM	No contact from user since Sept 19th Closing request	Add Attachment
Dave McEvilly	Sep 21, 2011 01:18 PM	Left voicemail at Abby's house for Jeanne	Add Attachment
Dave Diemer	Sep 19, 2011 09:38 AM	Status changed from (1) Pending to (7) Waiting for Contact	Add Attachment
Dave Diemer	Sep 08, 2011 08:31 AM	Task reassigned to Network Support.	Add Attachment
Andrew Gandara	Sep 07, 2011 04:07 PM	Task reassigned to David Diemer.	Add Attachment
Nathan Higginbotham	Sep 02, 2011 01:11 PM	Task reassigned to Andrew Gandara.	Add Attachment
Laven Voth	Aug 31, 2011 04:07 PM	Says she can get into J drive, but not the folder. Will take a look tomorrow (9/1) while she is there.	Add Attachment
Brian Berkley	Aug 24, 2011 12:21 PM	she is in the abby's house group, and its on the J drive	Add Attachment
Teresa Hutchinson	Aug 24, 2011 10:47 AM	Jeanne is retired faculty. Abby's House is in the lower level of WUC. Room 108 of WUC. It's under the shared Abby's House drive. Jeanne's login is: deanej	Add Attachment
Teresa Hutchinson	Aug 24, 2011 10:45 AM	Jeanne Deane is volunteering at the Abby's House and has no access to their drives and is not able to save. Phone to contact is 88219, would like help asap.	Add Attachment