Service Request Ticket - # 43961

Service Request Ticket - # 43961

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Service Request Information

CONTACT	Name	Bales, Amanda	Date	Aug 24, 2011 04:06 PM
	Department	Business Services	Phone	89473
	Location		Email	balesa@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20091120 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag	HW4ZRL1	Description	Dell OptiPlex 960 SFF E8400(3.0GHz, 6M, 1333 FSB)
	Serial No.	HW4ZRl1	Location	PDR
	CPU	Intel Core 2 Duo E8400(3.0GHz, 6M, VT,1333MHz FSB)
	OS	Windows 7 Pro	Software	WIN 7 Pro, Roxio Creator Dell Edition 10.3 and Cyberlink Power DVD 8.3 bundled with PC, MS Office Pro Plus 2010 license downgraded to 2007 from P0074957
	Wired NIC	B8:AC:6F:7D:03:A8

TECHS	Submitted by	Joshua Johnson	Contact	jjohnson09@wou.edu	88925
	Primary Technician		Contact	agandara09@wou.edu	88925

Tracking

Entered by	Date	Memo
Andrew Gandara			Email Public
Entered by	Date	Memo
Andrew Gandara	Sep 07, 2011 02:06 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Andrew Gandara	Sep 07, 2011 02:06 PM	For some reason she was showing up as "student0" permissions in the drapper ldap server. Dave changed it to "staff" and had her log off and back on and it worked!	Add Attachment
Teresa Hutchinson	Sep 07, 2011 12:45 PM	Task reassigned to Andrew Gandara.	Add Attachment
Teresa Hutchinson	Sep 07, 2011 12:25 PM	Task reassigned to UCS Tech.	Add Attachment
Teresa Hutchinson	Sep 07, 2011 12:25 PM	Priority changed from (3) Priority to (1) Highest Priority.	Add Attachment
Teresa Hutchinson	Sep 07, 2011 12:25 PM	Amanda called to say that MUST have help with this TODAY. Mandatory that this gets resolved right away.	Add Attachment
Andrew Gandara	Sep 01, 2011 01:55 PM	Called and left vm to see if things were working properly	Add Attachment
Nathan Higginbotham	Sep 01, 2011 01:32 PM	Task reassigned to Andrew Gandara.	Add Attachment
Dave Diemer	Aug 26, 2011 06:05 PM	Task reassigned to UCS Tech.	Add Attachment
Dave Diemer	Aug 26, 2011 06:05 PM	Have added Amanda to the postage alias. Am reassigning to UCS Tech for follow up.	Add Attachment
Dave Diemer	Aug 26, 2011 02:56 PM	**This is an email** Hi Amanda, This is in reference to you wanting mailroom email forwarded. I need a bit of clarification of what you really need. Also you have 2 WOU accounts: balesa and balesaa Do you use both accounts? We probably should delete the one you don't use. Dave-	Add Attachment
Brian Berkley	Aug 26, 2011 07:18 AM	**This is an email** Amanda, I have setup the system so that you get admin rights on those two computers. As far as automatic email forwarding, I don't manage the mail system, so I have assigned your task to network support where our mail administrator can act on that task on Sept. 1st. Thanks,	Add Attachment
Brian Berkley	Aug 26, 2011 07:17 AM	Task reassigned to Network Support.	Add Attachment
Brian Berkley	Aug 26, 2011 07:17 AM	I created a group policy that adds members of the mailroom_admin group (mary jacobs and amanda bales) to the local administrators group on the two systems (security filter applied to the two specific computer names only) listed below this entry	Add Attachment
Brian Berkley	Aug 26, 2011 07:04 AM	BO91120JACOBSM BO91021-MAIL-RM	Add Attachment
Brian Berkley	Aug 25, 2011 09:25 AM	Task reassigned to Brian Berkley.	Add Attachment
Joshua Johnson	Aug 24, 2011 04:06 PM	Amanda Bales needs to have admin right to the two computers that are down in the mail room. She needs to have this done on the first. She will not be there until 9/1 and she would like it all done on that day. she would also like to have help with an automatic forward of the mailroom email set up. the computers are 20091120 20091021 88169 balesa@wou.edu Mail room on 9/1	Add Attachment